Contact Centre Advisors
If you're looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from you!
To support the continued success and growth of our Customer Contact Centres, we are looking for compassionate and friendly Contact Centre Advisors to join our teams in West Malling on a permanent basis.
About the role
These roles will deal with customer queries for housing related matters including income collection, housing and tenancy management, repairs and complaints.
Some of the key duties include:
- Provide a high quality inbound and outbound service through our traditional telephony, postal and email as well as our emerging multi-channel platforms (Web, and other self-service portals)
- Take ownership and effectively and proactively resolve customer enquiries with a 'Right First Time' aim and approach for all Housing, Income, Repairs and tenancy related enquiries
- Manage and conclude service failure, customer dissatisfaction and complaint enquiries effectively and sensitively at the point of contact where possible
- Carry out a range of administrative tasks arising from customer contacts, liaising where required with colleagues from other parts of the organisation and external agencies to provide positive customer outcomes within a timely manner (agreed SLA and KPI targets)
You will have proven experience working within a customer service environment and excellent communication skills. You'll be confident using document management systems and have demonstrable problem solving skills to gain positive outcomes from customers.
If you feel you have the right skills and experience to succeed in the role we would love to hear from you.
In return we offer you a competitive salary, full training and a generous benefits package in a supportive environment, with plenty of scope for your career advancement and salary progression.
Closing Date: Monday 15th July 2019 at Midday
Don't delay, apply today!
For further details on this vacancy, and to apply, please download the role profile and click the 'Apply' button below
Clarion Housing Group
Clarion Housing Group comprises the country's largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.
The Group's housing association, Clarion Housing is the largest social landlord in the country with 360,000 residents.
We have ambitious plans to build 50,000 new homes over 10 years, with a commitment that two thirds of the programme will be affordable housing.
The charitable foundation, Clarion Futures, will invest GBP150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.
Clarion Housing Group is committed to having a diverse and inclusive workforce.