Travel Consultant

Job Title: Travel Consultant

Department: Retail

Hours: 37.5 hours per week, as per retail rota

Role Summary

Working as a Travel Consultant for Hays Travel you will provide excellent customer service to ensure we find our customers their perfect holiday, that meets their aspirations and dreams.

You will have confidence and flare to build rapport with our customers to meet their needs whilst having the ability to adapt your selling style through different communication channels such as over the telephone, face-to-face or through social media.

You will be equipped with specialist knowledge through ongoing training to confidently advise on an extensive range of holiday packages, tailor-made holiday experiences as well as a range of ancillary and insurance products, with a view to achieving your individual and team's sales targets.

Key Responsibilities

• Achieving individual sales targets
• Achieving team sales targets including foreign exchange
• Assisting with the day-to-day operation of the branch
• Identifying and meeting customers' needs by providing exceptional customer service at all times
• Participating in promotional events and activities to increase exposure of the branch
• Actively using social media to promote offers, generating customer engagement and sales leads
• Willingness to participate in and deliver training appropriate to own development
• Ensuring that excellent customer service is provided at all times
• Effectively performing administrative duties

Qualifications / Experience Required

• Proven sales record from a travel background
• Ability to work towards individual and team sales targets
• Excellent communication skills and customer service experience
• Good accuracy and numerical skills
• Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
• Excellent travel product knowledge with a good working knowledge of tour operator systems
• Ability to navigate around in-house computer systems

General

• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures including health and safety
• To treat all employees, customers and suppliers with dignity and respect
• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved