Travel Consultant

Hays Travel
12 Jul 2019
09 Aug 2019
Contract Type
Full Time

Job Title: Travel Consultant

Department: Retail

Hours: 37.5 hours per week, as per retail rota

Role Summary

Providing excellent service to customers, you will be involved in selling services and products face-to-face after gaining a full insight into individual holiday aspirations. Having confidence and flare, you will effectively adapt your selling style and build a rapport, whether over the telephone, face-to-face or through social media. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, with a view to achieving your individual and team's sales targets.

Key Responsibilities

  • Achieving individual sales targets
  • Achieving team sales targets including foreign exchange
  • Assisting with the day-to-day operation of the branch
  • Identifying and meeting customers' needs by providing exceptional customer service at all times
  • Participating in promotional events and activities to increase exposure of the branch
  • Using social media to promote offers, generating customer engagement and sales leads
  • Willingness to participate in and deliver training appropriate to own development
  • Effectively performing administrative duties

Competencies Required

  • Ability to work towards individual and team sales targets
  • Excellent communication skills and customer service experience
  • Good accuracy and numerical skills
  • Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
  • Competent IT Skills

Qualifications / Experience Required

  • Previous travel agency experience with a proven sales record
  • A recognised travel qualification
  • Excellent travel product knowledge with a good working knowledge of tour operator systems


  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures including health and safety
  • To treat all employees, customers and suppliers with dignity and respect
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

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