CRM Support Analyst - SQL

Location
Market Harborough
Salary
£30,000 + Benefits Package
Posted
10 Jul 2019
Closes
07 Aug 2019
Ref
12802
Contract Type
Permanent
Hours
Full Time

CRM Support Analyst - SQL 
Market Harborough
£30,000 + Stakeholder Pension, Retailer Discounts, Childcare Voucher Scheme, Social & Fundraising Activities + More

Who we are:


Based in Market Harborough, Leicestershire we are the leading global provider of technology and business process outsourcing services. We use the power of data and technology to support our client's entire consumer lifecycle. Acquiring new consumers, managing consumer relationships and driving revenue – all in one place.

Our parent company is a leading publisher of print and digital brands including Esquire, Men’s Health, ELLE, Harper’s Bazaar, Cosmopolitan and Good Housekeeping reaching 22 million fans and followers through our social media platforms.

The CRM Support Analyst is responsible for the delivery of support (issues/bugs, break/fix problems, service requests, small system changes and ad-hoc queries) in accordance with agreed service levels, standards and processes working remotely and locally with business users and external clients.

Responsibilities: 

+ Prioritises and manages own workload
+ Works on issues based on the priority and where applicable under the direction of the line manager
+ Manages and interrogates SQL Databases using SQL commands
+ Ensures that jobs are captured within the internal ticketing system, updated and closed as appropriate
+ Completes the daily jobs and checks as per the schedule
+ Works with other IT Support staff effectively to ensure that excellent end-to-end IT support services are provided
+ Provides constructive feedback to improve the performance of the support team
+ Develops and maintains strong working relationships with key staff and managers and in other teams within IT
+ Identify where knowledge can be shared with other IT staff to improve the effectiveness of IT and help develop the knowledge and skills of others in the IT Support team
+ Ensures that assigned IT service incidents are managed effectively and root cause problem analysis is undertaken where appropriate to reduce the number and severity of future operational incidents
+ Creating documentation of technical systems and IT procedures, assisting with delivery of systems training for our clients and colleagues 
+ As part of the IT team, supporting and providing proactive and friendly customer support both remotely and face to face 

Essential Skills / Experiences: 

+ Educated to degree level or have equivalent relevant experience with a suitable qualification in an IT related field 
+ Excellent analytical skills 
+ Experience of large database systems
+ Comprehensive understanding of SQL server databases, table and field structures 
+ Understanding C# Programming Language
+ Able to create SQL views from databases 
+ Detailed technical skills and abilities in MS Applications 
+ Ability to work closely with and delivering excellent face-to-face customer service to non-expert IT users 
+ An agile mind set, IT for our clients is ever changing and you will need to help deliver this 

Desirable Skills / Experiences

+ Experience SQL, C# and other programming languages
+ Knowledge of the Publishing sector 
+ Evidence of continuing professional development 
+ Technical knowledge of server operating systems
+ Knowledge and understanding of GDPR, Cyber security & PCI

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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