Customer Services Advisor / Contact Centre / Call Centre

Location
Bedford, Bedfordshire
Salary
£19,500 pro rata (actual salary £9,700)
Posted
05 Jul 2019
Closes
14 Jul 2019
Ref
NTXHV412334
Contract Type
Permanent
Hours
Full Time

Customer Services Advisor / Contact Centre / Call Centre
Bedford

£19,500

 

37 hours per week (Mon-Fri between 8am-6pm + occasional Saturdays)

Can you remain calm and organised whilst dealing confidently with sometimes difficult situations?

Our client’s customer services function is currently looking for a person with a friendly and professional outlook to join their busy team.  Helping them to give excellent and comprehensive service to all their customers, their Customer Service Advisors deal with numerous queries on a daily basis and these roles will focus on responsive repairs.

Our client is a dynamic and ambitious 18,000 unit Housing Association based in Bedford and operating throughout the Oxford to Cambridge growth corridor. They employ 400 people, have an annual turnover in excess of £120m and a development programme that will see it build around 3,000 new homes over the next five years making it one of the top 25 of developing associations

Providing an excellent customer experience, you will respond to, action and manage all front-line telephone calls and other requests for information and assistance from their residents, contractors and others.  You will go that extra mile to help people and will ensure that all relevant information is recorded.

A ‘people person’, you will have excellent communication and customer care skills, combined with the ability to empathise with others and work well in a busy environment.  Previous contact centre experience is also desirable but not essential.

In return our client offers a competitive salary, 28 days annual holiday (plus bank holidays) increasing with service, contributory pension and medical cover.

 

Closing date: 14th July