Team Member, Customer Management

Location
Bangor, Gwynedd
Salary
£29,243
Posted
05 Jul 2019
Closes
21 Jul 2019
Contract Type
Contract
Hours
Full Time

Team Member, Customer Management

  • Location: Bangor
  • Grade & Salary: £29,243
  • Post Number: 202173
  • Contract Type: Fixed term until 31 March 2020
  • Work Pattern: Full time
  • Application Closing Date: 21 July 2019

Job Purpose

You will be a senior member of the Customer Management Team for NRW.  You will be the specialist for a specific area of work, either complaints and commendations, access to information (Freedom of Information, GDPR Subject Access Requests and Environmental Information Regulations) or complex requests for information, but also required to provide resilience to the other functions. You will also support the development of the customer hub and advancement of NRW as an exemplar of customer service.

Qualifications and Skills

*Excellent customer service skills with the drive to provide a first class service to all our customers.
*In-depth knowledge of the organisation and the ability to influence and inform at all levels of the organisation.
*In-depth knowledge preferably with a recognised qualification around your specialist area of work.
*Excellent working knowledge of various legislation we are bound by and NRW's Complaints and Commendations and charging and data licensing policy, with the ability to interpret legislation and develop policies.
*Strong organisational skills, with the ability to manage your own workload and monitor the workload of others, work to strict timelines and adapt to changing priorities when necessary.
*Experience of developing strong working relationships with internal colleagues, communicating ideas clearly and persuasively, and the ability to present compelling arguments to influence and negotiate satisfactory outcomes.
*High level of creativity and innovation with an ability to proactively work with business area leads to improve the information available to the public.

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