HR Administration Manager

West Midlands
04 Jul 2019
01 Aug 2019
Human Resources
Contract Type
Full Time
HR Administration Manager
Every role in DPD is crucial and has enabled DPD to be the biggest ever success story in the UK parcels industry. Constantly innovating, building and growing, we are a fast-paced, high-octane company winning the hearts and minds of customers in the UK and abroad. Our strategy is simple - the best service, the best technology and the best people.
An exciting opportunity has arisen for an experienced HR Administration Manager to join our thriving business. This role is based at our head Office in Smethwick and will report to our Compensations and Benefits Manager.
Your primary responsibility will be to manage and maintain the day to day work allocation of the HR and Training Administration team to ensure business needs are met.
Additional responsibilities will include:
Coaching and mentoring the HR and Training Administration Team in understanding the processes and procedures
Producing a high level of proactive customer service to all internal and external customers
Leading, motivating and inspiring the team in the development of continuous improvement by identifying 'focus' areas
Reviewing the team's personal skills on a quarterly basis and empower them to take ownership to drive self-development
Producing a monthly report of Service Level Agreement and Right First-Time performance and addressing areas of under-performance
Managing the HR and Training Administration Team including Absence, Health and Safety, performance reviews and identifying personal development plans
About You
Passionate about providing outstanding service, you will thrive operating in an environment where working efficiently under pressure and at pace is key to your success.
You should have a good level of people management experience, involving direct accountability for motivating and leading a high performing team. Previous experience of administration / office management is essential. In addition, we'll also expect you to:
Have strong reporting and data analysis skills together with a strong working knowledge of MS Excel including VLOOKUPs and formulas
Be preferably CIPD Level 3 or working towards a CIPD qualification
Have good data management skills and knowledge of data compliance
Be able to demonstrate excellent attention to detail
Be very well organised, with ability to work to tight deadlines and varying and sometimes conflicting priorities
Why DPD?
DPD is the UK's leading time-critical parcel delivery carrier and as a multiple award- winning business, we're also a great organisation to join. In return, you can look forward to an attractive remuneration package and the chance to join a rapidly growing organisation, able to offer genuine career and personal development opportunities.
DPD actively promotes its Dignity at Work Policy
Closing Date: 26th July 2019

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