ICT Helpdesk Officer / IT Helpdesk Support / IT Technician

Location
Bromsgrove, Worcestershire, England
Salary
£28785 - £32878 per annum
Posted
04 Jul 2019
Closes
01 Aug 2019
Ref
ECLH-06
Contact
Bluetown Online
Contract Type
Permanent
Hours
Full Time

Job Title: ICT Helpdesk Officer

Location: Bromsgrove

Salary: £28,785 to £32,878 per annum

Job type: Full time, Permanent (37 hours per week)

Closing Date: Wednesday 31st July 2019

Are you a focused and dynamic individual who thrives on change? Are you committed to the delivery of customer focused service improvement? If so, this is an exciting and challenging time for you to join them where you will have the opportunity to impact change and bring about improvements.

An exciting opportunity has arisen in the Business Transformation Department for a resilient and resourceful ICT Helpdesk Officer to support the delivery of ICT Service at the Councils.

The Role:

The ICT Helpdesk Officer ensures that the technology is available and working correctly, enabling council services to be delivered successfully.

The officer provides advice across all services areas and actively builds a professional relationship with customers and understands and delivers the help they need to enable them to improve their service delivery.

Key Requirements:

  • Proven work experience as an IT Support Engineer or similar role
  • Hands on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobiles devices and other tech products
  • Familiarity with remote desk top applications and help desk software
  • Excellent problem solving and communication skills
  • Office 365
  • Active Directory
  • Ability to provide step-by-step technical help both written and verbal

As such there is a Cabinet Office requirement to be validated to the Baseline Security Standard (BPSS). The BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information. This includes identity check, national and immigration status, employment history (3 years) and verification of criminal record (unspent convictions only). Therefore, a basic Scottish Disclosure is needed for this post.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, Support Engineer, Support Technician, Desk Support, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Trainee Software Developer may also be considered for this role.

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