Internal Application Specialist
- Recruiter
- Zenopa
- Location
- Basingstoke
- Salary
- 24000.00 - 30000.00 GBP Annual
- Posted
- 03 Jul 2019
- Closes
- 31 Jul 2019
- Sectors
- Scientific & Pharmaceutical
- Contract Type
- Permanent
- Hours
- Full Time
A great opportunity for applicants with post-degree experience working as a Microbiologist or Microbiology Lab Technician or with post-degree customer-facing experience who is looking to move into a scientific commercial position.
The role involves telephone based customer support, providing in house product training, working closely with the Quality team and field-based team to provide assistance and information when required.
Knowledge of current microbiology lab techniques, excellent communication skills and customer-focused mentality is essential!
PRODUCTS: Industrial Microbiology Kits and Systems
CUSTOMERS: Water, Environmental, Food and Veterinary Laboratories
Office-based in Hampshire
There are great training and opportunities for long-term career development too. The company have a team-focused and friendly working environment and a great reputation for product quality.
Main responsibilities:
- Provide in-house technical product support for full product range for customers and company employees when required.
- Answer written or telephone enquiries and complaints from customers and staff concerning the nominated range of products. Ensure that any necessary reports and documentation are generated and maintained.
- Provide in-house customer training courses to ensure excellent understanding and efficient use of products
- Provide technical support for pre-sales activities, such as product presentations and demonstrations.
- Maintain product, technical and professional knowledge.
- Attend company and external training courses and meetings when required.
Person Specification:
- Educated to degree level in life science subject.
- Post-degree experience working in an laboratory, with experience in microbiology techniques essential.
- Experience training others or experience in a customer-focused position is desirable.