Contact Centre Team Member
7 days left
- Full Time
Contact Centre Team Member
Hello, we’re the Pension Protection Fund. We protect the futures of millions of people in the UK who belong to defined benefit pension schemes. Our members rely on us to look after their pensions if their employers go bust and the pension schemes cannot afford to pay what they promised.
We are currently looking for a Contact Centre Team Member to join our award winning team and become part of the future of providing excellence of service to our members.
Our Contact Centre Team is at the heart of what we do here at the PPF, offering excellent customer service to the members who call in to speak to us. As the Contact Centre Team Member you will gain the opportunity to join an organisation that values and respects their members and always has service at the forefront of everything we do.
As the first point of contact in response to our member’s queries you will be entering a world of variety, not only on a daily basis but as each call raises a different query you will be immersed in helping our members overcome what can be confusing, difficult or challenging times. This means that we do not work off of scripts, you will need to be able to show empathy and have a calm, natural yet professional communication style; explaining complex issues in a clear and engaging way.
Our Contact Centre Team Members need to have recent customer service experience, especially speaking to customers on the telephone; we’re especially keen to hear from those candidates who have either worked in a Contact Centre environment or where speaking to customers over the phone has been an important part of their role. Experience of working in the financial services industry would also be beneficial, but is not essential; full training will be provided by our dedicated team of professional trainers. You will be joining an environment that requires absolute dedication to the member and also understand that whilst we make it clear this is not a sales role, we do have clear service level objectives that need to be met.
We will consider applicants looking for Part Time hours across 5 days per week or even a possible job share as well as full time applications.
Sound like you? Apply now.
Perks of the job
Now is a really exciting time for us. We’ve got big plans for 2019, and beyond, and we’d love you to join us.
In return for your skills, experience and commitment we’ll provide expert training and coaching to get you ready for a challenging role in a dynamic business. We invest in progression and you’ll get the support and encouragement you need to develop your career in a vibrant environment. And of course, you’ll also get a competitive rewards package.
We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.
We are an equal opportunities employer and welcome applications from all sections of the community.
No agencies please.
Keywords: Customer Service, Administration, Telephone Customer Service, Call Centre