Assistant ER Advisor

01 Jul 2019
24 Jul 2019
Human Resources
Contract Type
Full Time

Job Purpose

  • To provide 2nd line policy driven HR advice & guidance to managers and staff on a wide variety of operational employment related issues, ensuring that the service standards and operational performance targets are met.
  • To be an advocate of Interserve Support Services policy and practice in support of the Company's values.
  • To strive for service excellence and work with HR Operations management team to identify and implement service improvements.
  • Support line managers remotely, with the management of lower risk ER cases - advising, influencing and coaching on how to proceed following best practice and ensuring compliance with employment law.
  • Provide 2nd line query handling, and HR advice in relation to HR policy, practices & procedures
  • Proactively manage case work, escalating issues as needed to the ER Specialist.
  • Case management of registered cases on Salesforce: AWOL, absence management (short and long term) including referrals to Occupational Health, straight forward disciplinary and grievance and performance management.
  • Check ER letters before they are issued.
  • Collate subject access requests for review by ER Specialist.
  • Create and analyse reports on ER Advisory activity to lead to service improvements.
  • Ensure queries and requests from customers are responded to efficiently, accurately and in accordance with the Interserve Support Services policy and agreed service standards.
  • Conduct ER policy reviews and make recommendations for improvement.
  • Be aware of the business continuity plan for the part of the business you work in.
  • Works collaboratively as member of the HR Service Centre function to deliver high quality service to customers: regular communication and information exchange required.
  • Build relationships with the wider HR team and highlight significant trends in their business areas.
  • Ensure all hard and soft copy personnel records are maintained & secure, complying with obligations under the Data Protection Act.
  • Ensure that the HR Service Centre work area is clean, secure and well maintained.
Knowledge Skills & Experience
  • Experience of providing ER advice to line managers via best practice HR.
  • Accurate keyboard skills and data entry experience.
  • Strong customer service focus, with excellent written and telephone communication skills.
  • Well organised, with ability to work to tight deadlines and excellent attention to detail.
  • Ability to work well in a team and to work on own initiative.
  • Proficient IT skills including MS Word and MS Excel.
  • Ability to communicate fluently both verbally and in writing.
  • Graduate calibre preferable. CIPD qualified desirable, but not essential.
  • Well organised, with ability to work to tight deadlines and excellent attention to detail.
  • Strong understanding and respect for confidentiality.
  • Maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves.

More searches like this