REO & Shortfall Administrator / Property Sales Administrator

Job Title: REO & Shortfall Administrator
Department: Asset Management
Reports To: Shortfall Manager

Purpose of Role: To provide administration services for the REO & shortfall portfolios, to manage a portfolio of repossessed real estate properties and to effectively communicate with customers and 3rd parties to ensure all customers and 3rd parties requests are met.

Key Accountabilities:
REO Duties:
- To make informed decisions and recommendations on repossession sales whilst ensuring the company's interest and reputation and those of the customer are protected at all times
- Review valuations and quotations for work where appropriate in relation to repossessed properties
- Evaluate listings, offers, auctions and prepare cases for approval
- Manage weekly and monthly reporting of real estate management activities
- Authorise and approve expenditure within mandate limits

Shortfalls Duties:
- To ensure that requests for documents from the courts are responded to in a timely manner.
- To ensure relevant documentation is forwarded to agents managing outsourced shortfalls as requested.
- To telephone borrowers to chase up on monthly payments and arrears.
- To ensure that borrowers bankrupt records are updated on FAMS, PODs lodged with receivers and credit files maintained in line with the requirements of the Credit Reference Agencies
- To provide general administrative and clerical support to the shortfall department as required.
- To ensure the Companys database of litigation on shortfall borrowers is actively managed and kept up to date
- Carry out GB Search checks as required

General Duties:
- Maintain systems and documentation as required by internal and external standards
- Provide general administrative and clerical support to REO and Shortfall as required
- Ensure all communications are in line with company policies, standards and procedures
- Ensure compliance with all applicable FCA regulations, Data Protection and Money Laundering legislation
- To treat customers fairly at all times
- Adhere to Company policies, standards and procedures
- Proactively manage own personal development

Essential Skills/Qualifications:
- Proven and confident telephone manner
- Ability to effectively communicate with people in challenging situations
- Self-motivated
- Able to work to deadlines and follow up with third parties/customers appropriately
- Pro-active approach
- Able to work autonomously
- Good Excel Skills
- Good letter writing skills
- Ability to manage workload and meet targets in a pressurised environment
- Excellent time management skills
- Good Mathematical and English skills to a minimum GCSE level

Desirable Skills/Qualifications:
- General knowledge of mortgages
- General understanding of property markets
- An understanding of relevant FCA regulations specifically in relation to Treating Customers Fairly

Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview