Debt & Billing Manager

Staff One
20000.00 - 25000.00 GBP Annual
28 Jun 2019
26 Jul 2019
Engineering, Mining
Contract Type
Full Time

Debt and Billing Manager

Staff One is one of the regions fastest fgrowing independent Recruitment Consultancies, working with clients within the Construction, Industrial and Commercial sectors, we supply staff across the whole of the UK.

On behalf of our client; a rapidly growing energy provider focusing on providing energy to customers with prepayment meters. Since 2017, the company has seen some rapid growth with the long-term goal of being a market leader. Based in a desirable city centre location, the modern offices offer an enjoyable environment, supplemented by a friendly workforce.

A core business role, supporting the finance function within the business, reporting into the commercial Director. Responsible for Debt management and customer billing.

This is a brand-new role created by the demands of a growing business, the successful candidate will need to demonstrate they are able to understand the complexities of a billing system. The candidate will be responsible for a small team responsible for the debt management of the company.

The job role will include but is not limited to;

  • Debt management, managing a team actively liaising with customers them to resolve payment issues.

  • Responsible for the companies Debt management, including 3rd party liaison and strategy reviews.

  • Analysis and reporting to rest of company, highlight issues and areas to be resolved.

  • Aim to become Billing SME (subject matter expert) to assist the company in relation to relevant projects, creating training material for 1st line call centre advisors.

  • Customer Identification management, liaising with 3rd parties to identify responsible individual.

  • Responsible for processing customer refunds.

The successful candidate should have;

  • Experience managing a team

  • Excellent communication skills

  • Goal orientated

  • Ability to work independently, within a broad team.

  • An organised approach to work

  • Good IT skills (Microsoft Office)