French and English Language Customer Care Advisor II - Global Technolo

United Kingdom
23 Jun 2019
20 Jul 2019
Contract Type
Full Time
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. You will be helping customers who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues. Experience with Android and iOS is desirable but we provide comprehensive tools and training so you can focus on providing world class service. With over 500 employees we have one of the most international workforces on the UK's south coast and are proud of our engaging workplace. This role is for customer support only so we'll never ask you to cold call and there's no selling either. Provide customer support via Phone, Chat and Email, Social Media for Android apps and hardware Be truly awesome with customers and help us deliver outstanding customer Become a knowledge expert by using internal systems and training to stay up to date with the latest information Identify and report emerging trends and customer issues to senior staff Bournemouth and Poole is one of the fastest growing digital economies in the UK and has 7 miles of golden sands too! Just 2 hours from London and accessible via train, coach and plane Our office is based between Bournemouth and Poole, near to the University and can be reached via a bus service that runs frequently with stops right outside the office! If you have experience in Customer Service and speak the French and English language we want you to be part of a Customer Care Operation that supports millions of customers worldwide. Successful applicants must be entitled to work in the UK in order to commence employment Open plan offices with a fun and friendly atmosphere Supportive, opportunity driven company-culture Break-out spaces and games room Social events, out-of-office groups, clubs and activities Incentives and spot prizes including red-letter days and international trips Language sharing opportunities Career development - 95% of senior roles are recruited internally