Membership & Visitor Welcome Manager
Have you got fantastic team leadership skills and experience of working to targets in a busy visitor environment? We'd like you to bring those skills to the biggest conservation charity in Europe. We need your help to delight our visitors every day, helping us grow our membership every year.What it's like to work here
Victorian coastal defence and secret rocket testing site perched high above the Needles Rocks. Perched high above the Needles at the extreme tip of the Island, with unrivalled views of the Solent and unspoilt countryside, is the Needles Old Battery a Victorian fort built in 1862 and used throughout both World Wars. The Battery's fascinating story is told in a series of newly recreated, atmospheric rooms, whilst vivid cartoons by comic book artist Geoff Campion illustrate the part it played in the history of modern Britain.What you'll be doing
Visitors are a vital part of what we do. As a charity every penny we raise goes back into our continued conservation of our places and spaces. As the manager for the membership and visitor welcome team, you'll lead by example, seizing all opportunities to grow our income at the visitor welcome, from promoting the benefits of our membership, to gift aid and direct debit schemes. You'll be responsible for inspiring your team to achieve membership targets, as well as delivering your own.
You'll coach and motivate the team to ensure a high standard of customer service. You'll be responsible for the presentation of the visitor reception and making sure your team is always aware of what's happening at the property that your visitors can enjoy. You'll tell your visitors about the amazing work we do and what their money is funding.Please also read the full role profile attached to this advert.Who we're looking for
To be successful in this important role, you'll need to have:
- Outstanding customer service skills
- Experience of working in a retail or tourism environment
- Great people management skills
- Confidence working with sales and membership targets
- Genuine enthusiasm for working with people
- Good understanding of the National Trust and what we do
- Experience recruiting and training new team members
- Understanding of a heritage or conservation environment
Benefits include flexible working whenever possible plus free parking at most locations. You'll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!