Junior Technical Support Analyst - Microsoft Software & Apps
Junior Technical Support Analyst - Microsoft Software & Applications | Leading London Social Enterprise
London, Kings Cross
£28,800 - £32,000 Per Annum + Extensive Company Benefits
Are you a Talented Junior Technical Support Analyst? Are you keen to work on the latest Microsoft technologies?
Excellent opportunity for a talented Junior-level Technical Support Analyst to join the Software & Applications Support team who power one of the largest housing associations in London and the south-east, providing homes for around 170,000 people.
Experience of providing 2nd line support for Microsoft applications within a Service desk or Application Support environment would be advantageous.
Note: This is an internal role supporting internal staff members
Who we are:
We are one of London’s leading housing social enterprise, managing over 60,000 properties across the capital and building thousands more. We have a rich and innovative history with the same social purpose today as when we were formed in 1963 – to provide good quality homes for those who could not otherwise afford them.
The Junior Technical Support Analyst Role:
We have a fantastic opportunity for a talented Junior Technical Support Analyst to join our Software Support team, supporting a range of Microsoft technologies and line of business applications used within Social Housing. Working closely with the Senior Technical Analysts, you will be trusted to provide 2nd line support and assist the business with its IT operational needs, applications and coordination of upgrades in a busy customer focussed environment.
Your work will be vital to our department. In this role you’ll become the go-to person in the team to ensure the service we deliver is excellent and cost effective. We’ll trust you with a wide range of tasks from monitoring Service Desk ticket queues, investigating and troubleshooting incidents, processing service and change requests, to managing incidents throughout their lifecycle. For this reason, you’ll need to bring skills to match and therefore we require someone with a general awareness of IT corporate infrastructure, together with effective communication and team skills. The ability to work to tight deadlines and prioritise own work is also essential.
You will also work with a range of third party suppliers, internal departments and other stakeholders with diverse IT needs and requirements, so we’ll expect you to be a strong relationship and rapport builder.
Our culture of innovation means your ideas on how to improve our service will be welcomed. This role will be both challenging and rewarding. You’ll be highly motivated, with experience of working in a customer facing role. You’ll also enjoy finding new ways of doing things and are comfortable explaining recommendations.
+ A general awareness of IT corporate infrastructure (hardware, databases, client devices, Windows operating systems, active directory services, and generic applications etc.) used within a corporate IT environment.
+ Demonstrate the ability to prioritise own work and work with minimum supervision.
+ Experience of working in a customer facing role, displaying a consistent professional attitude and demonstrating customer-focussed behaviour at all times.
+ Excellent communication skills (both verbal and written). Must be able to explain technical concepts to users who have no technical understanding.
+ Have an understanding of the principles of Data Protection (as contained in the Data Protection Act 2018) and be aware of their practical application.
+ A Levels or equivalent
+ A degree, computing degree or equivalent experience is preferred
+ Experience of ITIL Incident and Change management processes would be an advantage (Desirable).
+ Experience of working on an IT Service Desk (Desirable)
+ Basic knowledge of programing/scripting (Desirable)
If this sounds like you we would love to hear from you.
Your Background / Previous Roles May Include:
2nd Line Software Support, Application Support, Microsoft Software Support, Microsoft Applications Support, Inhouse Service Desk, Helpdesk Analyst.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
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