Assistant Learning & Development Practice Manager

Norton Rose Fulbright
South East England
26 Jun 2019
19 Jul 2019
Contract Type
Full Time
The Team

The Learning and Development department provides business skills, personal and management development courses/ programmes which are available to partners, associates, business services staff and secretaries globally. These are delivered by our in-house Learning and Development team to help meet the strategic objectives of the practice. The training is designed and delivered based on acknowledged best practice and the latest thinking in management, leadership, business development and personal effectiveness. It also blends knowledge and understanding of the firm's culture, values and procedures to provide training that is relevant to the work undertaken in the firm.

The team further provides open courses, coaching and customised sessions to individuals, teams and groups. A variety of teaching and learning methods including presentations, case studies, role plays, video and forum theatre are used to ensure that peoples' different learning styles are catered for. In addition, we provide training to the firm's clients

The Role

Reporting to the Learning & Development Practice Manager, this role will be responsible for helping to achieve the team's global objectives.

The key responsibilities are as follows:

Operational responsibility

Proactively assist the L&D Practice Manager in both global (where necessary) and departmental tasks

Proactively planning and allocating our curriculum of training, ad-hoc work and projects and monitor progress alongside the L&D Practice Manager

Lead the production and submission of monthly management reports, working in collaboration with the Head of Learning and Development

Produce ad-hoc budget estimates for departmental budget monitoring and assist with annual budget review process alongside the Head of Learning and Development

Ensure information (as appropriate) from the monthly managers' meetings is filtered down to the Co-ordination, PA and E-learning team

Management responsibility

Day-to-day operational line management responsibility of L&D Co-ordinators, PAs and E-learning Administrator. To include on the job support/mentoring/feedback including individual weekly catch-ups and conducting mid-terms and appraisals

Monitor and allocate work to the Co-ordination, PA and E-Learning teams - through inboxes and ad-hoc requests - and ensure all tasks are being carried out in an effective and timely manner and raising any concerns with the L&D Practice Manager where deliverables are at risk

To co-ordinate programmes - to be decided when required by the Practice Manager/ Leadership Team completing course administration including booking rooms, managing delegate bookings, producing course materials (on occasion) and arranging internal and external speakers

Prepare the comprehensive induction package for new L&D joiners

Redesign process notes where necessary for quality and effective use, oversee creation and updates for all programmes

Regular liaison with L&D Practice Manager and Leadership Team to ensure consistency and best practice is being adhered to at all times

Become an expert on the SRA Continuing Competence regime and to answer queries as appropriate

Manage communication with our travel agent, process hotel invoices for our programmes and discuss queries with hotels and/or travel agent as well as checking, monitoring and sign off of all course travel related expenses via the Co-ordination team

Global Service Centre (GSC) required support

Being the primary point of contact and a "subject matter expert" for advice and guidance on L&D-related administration queries internally and for the GSC team

Carry out quality checks and being the initial point of contact for any escalations regarding work undertaken or feedback, escalating to the line manager where appropriate

Help to identify any training gaps/development areas based on work requests being received/sent to the GSC. Look at process efficiencies and identify areas for improvement

Learning Management Systems (LMS) required support

Become the Learning Management System (LMS) Super User (Expert) and use knowledge to review processes in light of the LMS implementation. Making improvements for increased efficiency and effectiveness

Optional development opportunities - by arrangement

Update materials for the induction held each week and deliver from time to time a 1 hour module on the programme
In partnership with the Diversity and Inclusion team, manage the parent's transition coaching programme
In collaboration with the L&D Manager and the diversity & inclusion team, run team building activities on PRIME (insight and inspire) work experience programmes
In collaboration with the trainee recruitment team, run team building activities for the Trainee Solicitor Vacation Scheme
Researching and running team building activities during phase one of the Professional Skills Course (PSC)

Skills & Experience Required

Essential (E)/Desired (D)

Strong Academics (E)
Proven line management experience (E)
Ability to operate in a friendly, client focused, professional and discrete manner at all times (E)
Ability to engage with key stakeholders and deal with people at all levels within the organisation (E)
Strong team player (E)
Flexible and adaptable approach (E)
Confident and fully competent with IT/use of Microsoft packages. (E)
Excellent written and verbal communication skills (E)
Proactive and positive approach with a "can-do" attitude (E)
Meticulous attention to detail; always striving for high quality and continuous improvement (E)
Highly organised and effectively manages time & priorities (E)
Ability to work effectively under pressure (E)
Solution orientated and takes initiative (E)
Demonstrates sound commercial awareness (E)
Strong project management skills (E)
Experience of reporting and budgeting processes (D)
Experience in a legal or other professional services environment (D)
Experience and knowledge of L&D /LMS system (Cornerstone) and best practice approaches (D)
Ability to think creatively (D)

At Norton Rose Fulbright we welcome receiving direct candidate applications via our careers page.

If you would like to ask any specific questions beforehand, please contact Kirran Gill at