Service Delivery Officer

Recruiter
Randstad Construction, Property and Engineering
Location
Hereford
Salary
,
Posted
26 Jun 2019
Closes
18 Jul 2019
Contract Type
Permanent
Hours
Full Time
Are you an experienced Service Delivery Officer, seeking your next contract in the Social Housing Sector?
My client has an immediate opportunity for someone who can deliver outstanding customer service and an efficient housing management service to older adults living within Retirement Living Schemes.
The successful applicant will support the development and delivery of flexible local housing, health and improved wellbeing and support services to residents.
Responsibilities:
  • Delivering accommodation and community housing-related support services, helping customers to lead an independent life.
  • Delivering support services that provides improved health and well-being.
  • Ensuring procedures and policies are being complied with, including Health & Safety procedures and risk management.
  • Liaising with contractors and arrange repairs.
  • Taking responsibility for day-to-day general tenancy and building management
  • Providing high quality assistance to make customers feel confident about sustaining their housing and living independently.
  • Being involved in the community and local partner engagement.
Requirements:
  • Experience of delivering housing and tenancy management services.
  • Excellent communication and interpersonal skills, with an ability to work collaboratively.
  • Literacy and numerical skills, including an ability to work with figures and spreadsheets, and use IT applications.
  • Excellent organisational skills with an ability to manage workloads and meet deadlines.
  • An understanding of housing law, as well as housing and tenancy management services.
  • An understanding of the support needs and health issues faced by older adults
  • A passion for customer services.
  • A flexible attitude to work. You will be expected to work flexibly including some evenings, Bank Holidays and weekends if required and will attend training and meetings at other offices.
  • A valid UK driving license or equivalent is essential, as is the use of your own car.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.