Customer Service Manager

Theatre Royal (Plymouth) Limited
Plymouth, Devon
£10.70 per hour Plus Benefits
25 Jun 2019
15 Jul 2019
Contract Type
Full Time

Customer Service Manager
Plymouth, Devon

Are you a talented and enthusiastic customer service supervisor or manager looking for a new challenge?

Could you play a key role in the success of one of the South-West’s most popular theatres?

If so, this is your chance to become a Customer Service Manager with Theatre Royal Plymouth.

About Us

The Theatre Royal Plymouth is the largest and best-attended regional producing theatre in the UK.

As well as presenting an amazing range of shows, we are a registered charity, deeply committed to our community and to providing creative opportunities for people with different abilities and from all backgrounds.

Now, we are looking for a Customer Service Manager to join our team working between 30 and 40 hours per week.

Your Rewards

- Salary of £10.70 per hour
- Pension scheme
- 28 days’ holiday per year (pro rata)
- Great offers on shows
- Discounts with many local businesses

This is an exciting, varied and challenging role where you will manage front line teams working face-to-face with customers and delivering outstanding theatre experiences every time.

You will discover a creative environment filled with people who are passionate about the theatre and eager to make sure every theatre goer enjoys a fantastic show with us.

With plenty of room for growth and development, you will lead a large team and will have the chance to act as duty manager at times to test your mettle and provide cover.

So, if you are ready to tread the front of house boards and make an impact on customer service operations as well as your career, this is the role for you

Your Role

As the Customer service Manager, you will ensure an exceptional level of front of house customer service is delivered to all visitors attending Theatre Royal and our Production and Learning Centre at Cattedown.

As one of four Customer Service Managers, you will lead House Teams in our public spaces and auditoriums and ensure the buildings are safe and in top condition

Specifically, you will:

- Ensure consistent levels of customer service are delivered
- Take responsibility for the presentations of the front of house and back of house areas
- Provide appropriate levels of information for visitors
- Produce and distribute management and team rotas
- Lead customer service training
- Play a key role in the recruitment, induction and development of team members
- Manage departmental budgets
- Follow-up and respond to complaints and feedback
- Act as the Fire warden and First Aider (after appropriate training)

About You

To be considered as a Customer Service Manager, you will need:

- Experience as a supervisor or manager within a customer service environment
- To respond well to constructive feedback
- Excellent interpersonal skills
- Enthusiasm

We are eager to hear from people who have held the role of Customer Service Manager, Customer Service Team Leader, Customer Service Supervisor, Front of House Manager, Restaurant Manager, Box Office Manager, Hotel Manager, Front Desk Manager, Customer Care Manager, Complaints Manager, or Retail Manager.

This is a full time role working 30 hours per week, but this may increase to 40 hours during busy business periods.

The closing date for this role is the 15th July 2019, with interviews expected to be held on the 19th July 2019.

Webrecruit and the Theatre Royal Plymouth are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you could see yourself as our next Customer Service Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.