Maintenance Operative

Recruiter
Anonymous
Location
Derby
Salary
car, bonus, phone & laptop
Posted
24 Jun 2019
Closes
22 Jul 2019
Contract Type
Permanent
Hours
Full Time
OPPORTUNITY:

We are currently searching for Maintenance Operative for a 5* rated Housebuilder. The main purpose of the role is to deliver a first class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales, covering the East Midlands region.

DUTIES & RESPONSIBILITY:

* Be required to carry out a wide range of maintenance tasks including basic joinery, plumbing and general building work

* Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence

* 'Hands on professional' at the direction of the CSM/HOCS

* Pre-visit interaction with customers to ensure total transparency about what will be done and when

* Attend appointments as scheduled by the CS team

* Source materials in preparation of visits

* Manage customer expectations, Manage internal & external relationships

* Produce identity card on introduction, and ensure the property is adequately protected before commencement of works, including PPE and overshoes

* Ensure all works are carried out in accordance with specific risk assessments and method statements

* Have a knowledge of and ensure alignment with the structural warranty provider policies, Consumer Code, quality standards and customer charter

* Complete work instructions to customer's satisfaction

* Tools - Carry the full requirement and replace where necessary, Pat Tested, Van to be kept clean, tidy and organised

* Communicate daily with the office and CS Team to update, record completed work instructions, reason for delays etc. Attend office weekly

* Escalate / report difficulties as a matter of priority to CSM/HOCS

* Feedback patterns of design/specification issues to CSM/HOCS

* Materials receipts to be issued to the office weekly

SKILLS:

* Basic Knowledge of H & S issues in connection with the building industry

* Ability to record detailed and accurate works information relating to maintenance tasks

* Team work and pleasant demeanour

* Trade Qualifications and Training such as electrical safety training etc

* Computer proficient

* Flexible approach to work

* Broad maintenance ability

* Open to training and development

* Strong communication and organisational skills

* Ability to work alone and as part of a team