Engagement & Internal Communication Manager

21 Jun 2019
19 Jul 2019
Human Resources
Contract Type
Full Time
Job Role: Internal Communications and Engagement Manager

Location: Luton

Job Sector: HR

Hours: 35 hours per week

As Internal Communications and Engagement Manager you will contribute to our vision of being the leading residential property manager, as recognised by others by:

Designing and delivering our internal communication strategy
Managing our channels of communication ensuing all content is relevant and reflects our employer brand and voice
Liaising with key stakeholders and senior management to ensure key messages are communicated clearly

About You

Are you passionate about communication and engagement, and what to be responsible for delivery a strategy across an organisation?

You are currently working in a similar role, and now want to lead on designing and implementing a communication and engagement strategy.

Being passionate about relationship building and networking, you are able create internal communications for stakeholders, and deliver in a way that is compelling and informative.

Engaging colleagues is really important to you and with your creative style you are able to implement new ways to interact with our colleagues and get feedback whilst maintaining tone of voice and direction of the organisation.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home.

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

Ownership of engagement and internal communications strategy for the organisation
Supports line managers to deliver the strategy for engagement and communications;
Co-ordinates all day to day activities for the department;
Maintains the internal communications calendar;
Maintains the content of the intranet to reflect the current employer voice and brand;
Manages the communications email account and calendar of events;
Working with projects to ensure a successful deliver of their communication plans;
Coaches team members how to use the agreed channels to communicate with colleagues;
Supports the delivery of our people strategy and leads in a way that reflects our FIRST values;

Our Values

Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times.

Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.

Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.


We're committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders

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