Contact Centre Advisors (M230)

Location
Loughborough, Leicestershire
Salary
Scale C (SCP 8 - 12) £19,554 - £21,589 pro-rata
Posted
20 Jun 2019
Closes
15 Jul 2019
Contract Type
Permanent
Hours
Part Time

CUSTOMER SERVICES

Part-Time Contact Centre Advisors (M230)

Scale C (SCP 8 - 12) £19,554 - £21,589 pro-rata

Vacancy 1  – 21 hours per week

Monday 9 am – 5 pm (1 hour lunch)  

Wednesday 8 am – 4 pm (1 hour lunch) 

Friday 9 am – 5pm (1 hour lunch)    

Vacancy 2 – 29 hours per week

Monday 9 am – 5 pm (1 hour lunch)               

Tuesday 8 am – 5 pm (1 hour lunch)

Wednesday 10 am - 2 pm 

Thursday 10 am - 2 pm 

Friday 8:30 am - 2:30 pm 

We are looking for enthusiastic and committed part-time telephone advisors to join our Customer Services team to deal with enquiries coming into our contact centre, provide guidance and information, and process customer requests covering a variety of services on behalf of the Council and its partners.

You will have recent experience of providing information and advice to the public in a busy customer service environment, preferably telephone based, and be capable of handling a range of situations with tact, diplomacy and empathy.

You will have excellent listening and communication skills, the ability to converse with all types of people, a polite and courteous attitude, and a commitment to providing excellent customer care. You will also be able to work well under pressure with a minimum of supervision while ensuring consistency and accuracy, and be proficient in the use of software systems, with good keyboard skills.

Experience of working in front-line council services would be an advantage but is not essential as full training will be provided (including an initial 4-week, full-time training programme).

You will be working to a fixed working pattern but will ideally be able to offer additional hours and some flexibility to help cover holidays and sickness if need be.

For further information regarding the positions and to apply please visit the website

When completing your application please specify your preferred vacancy / shift pattern, or alternatively state if no preference.

Closing date: Monday 15th July 2019

Interviews: Week commencing 5th August 2019

Previous applicants need not apply. No CV’s and no agencies please.