Service Business Manager - Commercial Vehicles

Are you an experienced automotive professional with a passion for increasing dealership efficiency? Do you enjoy enhancing service customer relationships and workshop performance, helping automotive Dealer's reach their full potential?

As a Business Manager with the MSXI Global group, you will be joining a new and rapidly expanding team in the Essex office. You will work closely with our longstanding automotive partner, a respected global automotive manufacturer.

It is likely that you have experience of automotive aftersales, ideally within commercial vehicles. If you have experience of consulting dealers and you're confident implementing business improvements, even better.

Candidate Specifications:

• Develop action plans with Dealer Service, Sales and Marketing managers to grow Commercial Vehicle business and customer satisfaction.

• Ensure that each Commercial Vehicle Dealer has optimum levels of Commercial Vehicle Workshop capacity to service the growing local Commercial Vehicle parc and to assist Dealers to increase capacity where necessary.

• Increase vehicle visit frequency and spend per visit at Dealers, this includes ideas to generate workshop traffic and maximise fleet & business opportunities.

• Increase the quality and utilisation of video health checks.

• Implement and ensure the success of centrally produced Commercial Vehicle programmes advising, training and coaching Dealers as necessary.

• Attend regular update meetings, report on overview and best practices, develop presentations for business reviews, workshops and similar events.

• Ensuring that the CV Key Performance Metrics are in place with all Transit Centre Dealers and that a regular reporting process is set up to monitor progress against these KPIs

• Lead the launch of 'Downtime Management system' with Dealers focusing on reducing Commercial Vehicle customer downtime.

• Assist Dealers with the Mobile Service program.

• Improve the Commercial Vehicle Sales to Service introduction process.

• Provide specific Dealer initiative action and reporting to project management.

• Any other tasks required to support the business from the operational perspective.

Working Pattern and location:

• Full time (Monday - Friday)

• Currently based at Warley, but relocating to Dunton mid 2019

• Travel to Dealer locations for approximately 5 days per month (fully expensed)

What we can offer you:

• Up to GBP38,000 per annum, depending on experience

• Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases

About MSXI:

With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Warranty & Technical

• Parts & Service

• Retail Performance Management

• Customer Engagement

• Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

Apply now:

To apply for this role please email your CV to Johanna Smith. Shortlisted candidates will be invited for face-to-face interview in the MSXI Head Office in Colchester, Essex.

MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.