Customer Care Representative

Customer Care Representative in Reading for a leading globally recognised Telecoms company. Working on a 12 hour shift basis, 4 days on a 7am-7pm 4 days off 4 nights on a 7pm-7am 4 days off. Must be located within commutable distance.

Role:

• Responding to calls and emails from end customers and internal engineers.
• Log/manage all tickets on the trouble ticketing system for engineers to pick-up and start the fault resolution.
• Ensure tickets are responded to within the set SLAs agreed between our client and the end customers.
• Arrange delivery of spare parts to end customers to ensure SLAs are adhered to.
• Manage and arrange 3rd party engineers at customer's sites including access and compliance.
• Adhoc CCTV monitoring of customers equipment including logging, escalating and documenting incidents.

Key Skills:

• Professional telephone manner.
• Competent Windows/Microsoft Office product knowledge.
• Full UK clean Driving License
• Have a will do attitude being able to think on their feet

All applicants must have an EU passport or Valid UK Visa.