Senior Visitor Experiece Officer
If you love engaging with our visitors and interpreting our collections and outdoor spaces with inspiring events and ways to bring our stories to life, we've got a fantastic opportunity for you.
What it's like to work here
It's an exciting time to work at the celebrated Edwardian retreat of Polesden Lacey. New areas of the property have opened to the public, making this a year-round attraction with lots of opportunities within the team. The property boasts glorious views of the surrounding Surrey Hills, as well as an impressive art collection, manicured gardens and a large National Trust Shop. Colleagues have a great team spirit with close links to the local community. This picturesque property is just four miles outside of Dorking, however you're likely to need your own transport to get here.
Everything in the garden reflects Mrs. Greville's desire to impress her guests with lavish displays, garden tours are available through the day in summer and weekends in the winter.
What you'll be doing
You'll work with the Visitor Experience Manager to ensure every aspect of the visitor experience is shaped by our collections, stories and spaces and delivers an exceptional experience to everyone every time. That involves delivering the program of events, with something new each season for our regular visitors and locals, as well as ongoing events to inspire our occasional visitors. You will explore and develop relationships with outside agencies to increase the profile and standard of our programming and explore funding opportunities to facilitate these where needed.
With our impressive collections, inspiring landscapes and centuries of history, there's everything here to fire your imagination, to create events and deliver outstanding interpretation. You'll work across all property teams to understand our spirit of place, ensuring high standards of presentation and service as part of the visitor experience team. On property your role will be Programming Officer.
Interviews will take place on 18 July 2019
Who we're looking for
This job is all about providing a service. To be fantastic in this role, you'll need to;
- Experience of delivering inspirational engagement activities
- Have good people skills, enabling good working relationships with those in your team and across the property
- Understanding of how to interpret significant collections to varied audiences.
- Excellent organisational skills, and the ability to time manage projects successfully
- Have good interpersonal skills, able to deal with visitors in a variety of situations
- Have a flexible customer focused approach with experience in delivering high standards of customer service
- Experience of working with and supervising volunteers
- Empathy with aims of the National Trust, with genuine interest and knowledge of the work of the Trust
Benefits include flexible working whenever possible plus free parking at most locations. You'll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!