Helpdesk Coordinator / Operator

22000.00 - 25000.00 GBP Annual + Pension + Holiday
14 Jun 2019
12 Jul 2019
Contract Type
Full Time
Vacancy Reference Number: 0705
Helpdesk Coordinator/Operator - Permanent - St Albans, Hertfordshire - GBP22,000 - GBP25,000 per annum
Are you a Helpdesk Coordinator/Operator looking for an exciting and new opportunity?
My client, a well-respected and well-established main contractor is looking for a Helpdesk Coordinator/Operator to join their Facilities Maintenance team.
You will be responsible for telephone calls from clients, logging jobs, managing incoming PPM and reactive jobs, monitoring progress of jobs, costing jobs, chasing paperwork and preparing weekly accounts for invoicing as well as other duties.
This is a permanent role working Monday to Friday 8:30am to 5:30pm.
Starting salary of GBP22,000 - GBP25,000 per annum and an excellent package (detailed below).
Helpdesk Coordinator/Operator Responsibilities / Duties:
* To receive telephone calls from clients requesting service
* Log jobs and input data to their system (Assetpro)
* Manage incoming help desk jobs on various contracts
* Monitor Assetpro and progress both PPM and Reactive jobs.
* Ensure KPI's are maintained at 95% or higher
* Cost jobs on Assetpro
* Chase subcontractors for completion paperwork and file as directed
* Prepare weekly accounts for invoicing and assist invoicing clerk as required
Helpdesk Coordinator/Operator Skills / Requirements:
* Experience of working within a similar role either in a Helpdesk or Administrator position
* Experience and confident dealing directly with clients
* Good all-round customer service / administrative skill base
* Experience working within the Facilities Maintenance sector (highly desirable, although not essential)
* Experience dealing with Planned, Preventive and Reactive Maintenance jobs (highly desirable, although not essential)
* Able to work under pressure and in a fast-past environment
* Good team worker, strong minded and able to think outside the box to solve queries
* Needs to ideally be local to St Albans (within a 20 - 30 mile radius or an easy commute)
* Needs a driving license and vehicle
Helpdesk Coordinator/Operator Package:
* Starting salary of GBP22,000 - GBP25,000 per annum
* Pension
* 4 weeks Holiday
If you feel your experience and background matches the above spec and you are interested in being considered for this role - please apply today