Customer Service Coordinator

Recruiter
Anonymous
Location
Solihull
Salary
Competitive
Posted
14 Jun 2019
Closes
15 Jun 2019
Contract Type
Permanent
Hours
Full Time
I am recruiting for a Customer Service Coordinator to work for an extremely well known, reputable and invaluable palliative care hospice charity who are based in Solihull; this is a fantastic opportunity to work in a role where your help and support makes a real difference to people's lives and my client is offering a salary of GBP16223 per annum

THE ROLE

If you are looking for a role where you get a real sense of achievement, then this Coordinator position is for you. You will be responsible for the planning, organising and coordination of care for the charity's patients; this will include liaising directly with patients, families, volunteers, nurses and hospices.

This role is heavily phone based where you will be making and receiving on average 100 calls a day, attention to detail with the ability to work on complicated bespoke internal computer systems is essential. Flexibility is required with working hours, (detailed below).

HOURS

5 out of 7 days between the hours of 8am and 10pm (7 hours a day), this will include weekends and bank holidays and is on a rota basis

THE COMPANY/TEAM

You will be working for a long standing, well known and established charity that operate on a national level and offer in home and hospice care and support to people with a terminal illness and their families.

TYPICAL DAILY JOB DUTIES - WHAT WILL YOU BE RESPONSIBLE FOR?

- A mixture of administrative and customer service duties

- Answer telephone enquiries from the general public and health professionals, dealing sensitively with distressed callers

- Responsible for leading and supporting the co-ordination and booking of the care for Nursing Services, Hospice and Helper services as required

- Support the Clinical Lead with the end to end co-ordination of patient care

- Liaise with Hospice Staff, Nurses and volunteers, District Nurses and their Managers, patients' and patients' families and carers, ensuring the care and support is booked as required

- Coordination for new and existing patients, including preparation, communication to families and the input of care details to the clients systems

- Undertaking general administration of the computer system, to ensure that accurate computer records are maintained

- Logging of complaints and try to resolve if possible or escalate if needed

PERSON SPECIFICATION

- Flexible with working hours

- Experienced within administration and phone-based customer service

- Excellent IT skills with experience learning complex internal bespoke systems

- Previous experience of planning, organising and coordinating workload would be ideal

- A customer focussed individual with the ability to build a quick rapport/relationship over the phone with various different people/professions

- Exceptional listening skills & telephone communication skills

- Ability to prioritise and multi-task

- Must be a genuine, conscientious, patient and ethical in nature

- Be able to show empathy on phone

- Adaptable approach to meet client needs (e.g. Sensitivity, patience, friendliness, empathy and efficiency)

- Attention to detail and strong data inputting skills

***PLEASE ONLY APPLY YOU IF YOU MATCH THE PERSON SPECIFICATION ABOVE AND ARE OPEN TO WORKING FLEXIBLE SHIFTS ***

PACKAGE AND BENEFITS

- GBP16223 annual salary

- 33 Days holiday including bank holidays*

- Subsidised canteen

- Modern and friendly working environment

- Pension

- Car parking

- Progression opportunities

*This position will require bank holiday working, if you work a bank holiday, you will receive the day in lieu at another time.

DOES THIS SOUND LIKE YOU? ARE YOU INTERESTED IN THIS ROLE? THEN I WOULD LOVE TO HEAR FROM YOU.

Please send your CV and call Charlie or Adam on (phone number removed)

***If you have not received a response within 48 hours, unfortunately your cv has not been selected on this occasion