Administrator (Customer Services)

Connect Housing
Dewsbury, West Yorkshire
£19,714.18 FTE (£11988.35 actual)
14 Jun 2019
09 Jul 2019
Contract Type
Part Time

Administrator (Customer Services)
Part Time - 22.5 hours per week*
£19,714.18 FTE (£11988.35 actual)

*The post holder will be working Monday to Friday, 4.5 hours per day, start times negotiable.
Connect Housing Association is a community benefit society providing over 3,000 homes across West Yorkshire for a variety of different types of households. We’re a progressive social business with a strong purpose to tackle inequality and create opportunities for fulfilled, healthy lives, starting with a good home in a neighbourly community.
We are currently recruiting for an experienced part time administrator to join our Repairs team.
The post holder will be part of a friendly team and will provide an effective, professional administration service to support the delivery of Connect’s Maintenance. They will be working closely with the Customer Service Officer’s (CSO’s) and will report to the Customer and Administration Service Manager.
We are looking for candidates with experience of working in a customer focused administrative role and can work effortlessly in a dynamic working environment.  To be successful in this post you must have a flexible approach to work, have excellent attention to detail and be solution focused. You will need to demonstrate a good level in spoken and written Business English and be a proficient user of IT.  
Main duties are:

  • Processing job sheets
  • Invoice matching
  • Ensuring contractor completions are up to date
  • Raising out of hours works orders
  • Raising material order requests
  • Chasing material orders
  • Producing reports
  • Carrying out customer surveys
  • Providing cover for the CSO’s

Please see JD-PS for more details.
To apply, please send in a CV and a supporting statement detailing how you meet the items on the person specification (attached).
We are an equal opportunities employer, accredited by Disability First and Time to Change.

  • 26 days holiday plus bank holidays rising to 31 + BH after 5 years of service.
  • Flexitime
  • Bupa cashplan
  • Staff discount in Thrive café
  • Competitive pension scheme
  • Staff wellbeing initiatives
  • Employee Assistance programme