Fleet Customer Service

Hitachi Capital UK
14 Jun 2019
15 Jun 2019
Contract Type
Full Time

Do you enjoy building strong relationships with key stakeholders? Have you got a passion for problem solving? Do you have your customers' best interests at heart?

If your answer is 'yes' to all of these, then we'd love to hear from you.

Want to know a little about us?

Our mission at Hitachi Capital UK is to be exceptional people, providing outstanding customer experiences. Our award-winning Vehicle Solutions business is one of the UK's best providers of funding and fleet solutions for small and large cars and commercial vehicle fleets. We have been funding cars, vans, HGVs and specialist vehicles in the UK for over 30 years and have seen consistent growth across our business. One of the reasons for this is our drive to innovate.

What does the role involve?

As part of the Pool Fleet team you will work together to drive cost savings for our customers, managing a variety of vehicles from the surplus vehicle pool. You will be working with customers and suppliers daily, using your problem solving skills and attention to detail to get the best results for your customers'. This role is one that provides a variety in customers, assets and responsibilities creating a job where no two days are the same.

Some of your key duties will include:

  • Arranging vehicle movements
  • Effective cost management through reviewing cost estimates
  • Ensure all records are updated efficiently and accurately
  • Gaining updates on status of vehicle repair/refurbishment to report back to the customer

What are we looking for?

You love using your own initiative and have the customer's best interest in mind. You have a keen eye for detail and the ability to build relationships with both internal and external stakeholders. In addition, we're looking for the following skills and experience:

  • Strong problem solving skills
  • Comfortable to challenge effectively
  • MS Office experience, Excel in particular
  • Excellent customer service skills

What can we offer you?

We're passionate about looking after our people at Hitachi Capital UK, as we know that looking after you means that you will look after our customers. In addition to a great salary and bonus package, we're able to offer you:

  • 25 days' holiday, plus bank holidays
  • Private healthcare, life assurance, and critical illness cover
  • Generous pension scheme
  • Employee assistance programme

In addition to our core package, we offer a range of flexible benefits including cycle to work, give as you earn, and discounts on mobile contracts, TV & broadband packages, high street vouchers, hotel bookings and much more.

What's the next step?

Like the sound of what we have to offer? Feel you've got something to bring to the role? What are you waiting for? Apply today - we look forward to setting you on the road to success.

Hitachi Capital (UK) PLC is an inclusive employer and we welcome applicants from all backgrounds.