Technical Sales Support Manager

United Kingdom
14 Jun 2019
15 Jun 2019
Contract Type
Full Time
p.sg_paragrph {font-size: 12px;} Innovative? Customer Focused? Agile? Open and Engaging? Entrepreneurial? - The key attitudes and way we like to work at Saint-Gobain. If this sounds like you, please read on to find out more about the Technical Sales Support Manager opportunity. This role will involve travel across the UK but mainly around Greater London, Birmingham and Manchester so being based in one of these areas will be ideal. Our head office is in Hampshire so travel to this site will be quite frequent.

How will you support us?

This role is working with Saint-Gobain Ecophon where you will be responsible for the role is to provide technical and installation support to Ecophon distributor and contractor customers and on projects within UK and Republic of Ireland to achieve company objectives for market share.

In the role as a Technical Sales Support Manager you will;

  • Provide onsite and remote technical and installation support to Ecophon customers to ensure that they are confident in the specification and installation of our products and systems.
  • Work in conjunction with the sales and internal customer support teams to identify and deliver technical and installation training to customers. Identify training outcomes and requirements and create effective training programs to meet these. Ensure customers receive a positive and high quality training experience that is delivered in a safe and professional way in line with Ecophon brand values.
  • Work in conjunction with the sales and internal customer support teams to resolve customer complaints regarding product performance and quality. Ensuring efficient and effective resolution to ensure we deliver highest level of customer support whilst minimising the financial and brand impact on the business.
  • Work with management teams to identify, develop and deliver technical and installation training programs that support the development of the capability of the Ecophon team. This will include new starter training and ongoing capability training particularly when new products and systems are introduced.
What kind of person are we looking for?

First and foremost, we always want to recruit talented people that align well with our values and way of working. In addition to the five Saint-Gobain attitudes we shared at the start, suitability for the role is always key; does the following criteria sound like you?

In order to be successful in this role, you must have;

  • Extensive onsite construction/building experience - ideally through working in installation of internal fit outs, ceilings or similar.
  • Experience in a sales or customer support role
  • Experience as a contractor, builder, installer etc. to provide the technical knowledge required for this role.
  • Willingness to travel extensively across the UK and some international travel to Sweden may be required
  • IT literate with good knowledge of MS Office and ideally usage of CRM systems.
Who are Saint-Gobain?

Saint-Gobain was founded in 1665 to deliver a world first - the production of glass on an industrial scale we have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employs 170,000 people worldwide. The UK & Ireland is home to over 30 of our well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.

You are applying to work with Saint-Gobain Ecophon this is one of 32 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you are assured to be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.

Our Ambition as a business?

At Saint-Gobain, our goal is to 'Create great living places and improve people's daily life'. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.

Do you want to be part of this vision? Click apply, we would love to hear from you.
p.sg_paragrph {font-size: 12px;} SAINT-GOBAIN ENCOURAGE AND WELCOME DIVERSE APPLICATIONS AND ARE COMMITED TO SUCCESS THROUGH OUR DIVERSE COLLEAGUE COMMUNITY. We're committed to equal employment opportunity regardless of ethnicity, colour, race, religion, national origin, sex, gender identity, sexual orientation, age, citizenship, marital status, disability, neurodiversity, taste in music, fashion sense or any other characteristic that makes you unique. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
On occasion we need to close advertisements earlier than expected, we therefore strongly encourage you to make your application promptly to avoid disappointment.
AGENCY? Please note that we have our own recruitment marketing and search functions alongside an already agreed set of agency partners and will not accept any third party CV's/Applications from anyone unless invited to do so. Saint-Gobain accepts no responsibility for any fees related to unsolicited resumes.

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