Service Delivery Manager

14 Jun 2019
17 Jun 2019
Contract Type
Full Time
Job Details Service Delivery Manager - Otis - Otis Ltd - London

Employer: Otis

Area: London

Employment Type: Full Time

Reference Number: OTIS-1682

Position Description

Service Delivery Manager Lift Escalator Industry
Competitive basic+ Bonus, Car, Bens

Great brands have a great story. Ours is legendary.

In 1854, Elisha Otis travelled to the New York World's Fair to promote his new invention. Standing high above the crowd on a platform elevator, he ordered the retaining rope cut. The crowd cried out. His safety brake held. And in that moment, one man changed the world's perspective on what's possible, sending it rising up.

Due to further growth, Otis is now recruiting an ambitious Service Delivery Manager for our Lifts/Elevators division.
You will proactively manage a portfolio of Otiss key commercial customers within London.
You will bring a commercial, professional approach to the area, ensuring high levels of customer service are delivered, whilst adhering to all safety procedures, managing a small team of Lifts/Escalator Service Engineers.
In this varied field based role, you will have management responsibility across a wide range of areas quality, safety, budgetary, people, customer and service delivery.

Required Experience

This could be a superb opportunity for someone within the lift industry who has supervised a small team and is now seeking their first management role. Alternatively, you may be a proven people manager, possessing first class customer facing service delivery skills, looking to move in to the fast-paced, dynamic Lift Escalator industry. It would be preferable that you have a background in building services, facilities management, construction or retail management.
As the Service Manager, you will need to be highly IT literate in order to respond at pace to customer queries, provide the metrics required by the business and generate the necessary reports
You will be a highly effective communicator, who can be assertive when required and who understands the importance of meeting deadlines whilst ensuring effective customer service.
We are interested in hearing from Services Managers, Field Managers, Operations Managers, Facilities Managers and Service Supervisors who can demonstrate evidence of managing, coaching and motivating teams.

Salary and Benefits

On top of a basic salary commensurate with your experience, you will be eligible for a Bonus, Company Car/Allowance plus other corporate benefits,
Otis also offers a host of other benefits and the opportunity for lifelong learning and progression through our Employee Scholarship Scheme and various other training initiatives. There are opportunities for development and promotion within the Service Division for a high calibre Manager as well as throughout Otis.

Employer Description

Otis Elevator Company, a wholly owned subsidiary of United Technologies Corporation, is one of the world's largest manufacturers and maintainers of people moving products, including lifts, escalators, shuttle systems and moving walkways. Headquartered in Farmington, Connecticut, USA, Otis employs more than 60,000 people, offers products and services in more than 200 countries and territories and maintains more than 1.35 million lifts and escalators worldwide

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.

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