Resident Liaison Officer

Recruiter
MMP Consultancy Limited
Location
London
Salary
,
Posted
14 Jun 2019
Closes
24 Jun 2019
Contract Type
Permanent
Hours
Full Time
MMP Consultancy are working with a fantastic organisation to recruit a Resident Liaison Officer on a temporary contract in London. Offering the potential of a permanent contract.

We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement.

Responsibilities:
Develop positive relationships with tenants and contractors to provide accurate information in order to support works programmes
Encourage community / resident engagement through open days, drop in sessions, home visits etc.
Monitor tenant satisfaction, ensuring SLA's are met through complaints handling, surveys
Assisting in decanting processes

Ideal Candidate:
Present previous experience of working within Social Housing or Local Government in a Resident Liaison/Community Engagement capacity
Tenancy management experience is desirable
Experience of supporting major works programmes
Experience of handling challenging and complex situations
An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales