Resource Planning Analyst

28000.00 - 30000.00 GBP Annual
14 Jun 2019
12 Jul 2019
Contract Type
Full Time
Role Title: Resource Planning Analyst

Salary: Salary offered dependant on experience

Location: Manchester

About the role:

The role holder will be responsible for back office forecasting and planning for our Cheltenham operation. You will produce accurate supply and demand forecasts and complete detailed forecast variance analysis to support the Operations area in making optimum use of resources in order to achieve internal and contractual agreed service levels and meet business plans.

What you will do:

* Produce short, medium and long term plans for back office Operations focusing on both supply and demand drivers. Analyse all supply and demand components using appropriate techniques and tools, providing insightful commentary and making and tracking recommendations.

* Undertake 'planned vs actual' analysis and carry out detailed root cause analysis to provide challenge and improve planning accuracy.

* Lead and contribute to formal interactions within our best practice Operational Management Framework (OMF) including Mission Control Meetings, Planning/Loading/Variance meetings and Monthly Operating Committee meetings.

* Ensure planning processes adhere to the OMF and share best practice across the planning community.

* Provide full impact assessment and advice on business change/projects

* Identify and highlight performance/service risks to Operations.

* Support the business by making and driving recommendations on best use of operational resource, operational efficiencies and leakage opportunities

* Support the achievement of revenue targets and both internal and contractual SLAs.

* Produce actionable performance MI to support operational focus on key metrics.

Your skills and experience will include:

* Good understanding of back office resource planning methodologies

* Must have medium & long term forecasting & capacity planning experience

* Good understanding of back office performance metrics

* Advanced Excel knowledge essential

* Knowledge of Access

* Self-motivated, flexible and responsive to business needs and changes in priorities and deadlines

* Personally committed to quality, delivery and improvement

* Strong communication skills both written and verbal

* Ability to create reports with high visual impact

* Strong analytical skills and highly numerate

What's in it for you?

As well as a generous basic salary, we'll give you 23 day's holiday, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

What we hope you'll do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply so you can contact for guidance.

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership

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