Hotel Receptionist / Reservations Agent

Hotel Receptionist / Reservations Agent

Job Description
Only 5 minutes' drive from the centre of Halifax, our client provides modern, stylish hotel accommodation, restaurant, bar and events suites.

They are seeking to engage an experienced Receptionist / Reservations Agent to join there friendly team. You will be expected to provide guests with an experience second to none, displaying the highest standards of quality and service delivery. Be able to create a memorable and amazing experience for all guests within the hotel.

Reporting to: Front of House Manager

This is a multi-purpose role working on Reception and in Reservations.
The role involves a range of duties including: delivering the highest levels of customer service to our guests at all times, checking guests in ensuring they are aware of all the hotel services, allocating their rooms upon arrival, checking guests out at the end of their stay in accordance with company procedures, processing charges for services and payments, liaising with Housekeeping for availability of clean rooms, dealing with all guest inquiries during their stay which may include directions, car parking, areas of local interest, operating the switchboard & taking reservations as required, always maximising all opportunities to sell rooms at best possible rate, delivering brand values & standards.
The key requirements of the role include:

• Identifying customer service problems or issues before they arise.
• Displaying a positive, friendly and informal manner with customers.
• Showing a sense of urgency on behalf of customers and actions requests quickly.
• Undertaking work in a well-organised and systematic way.
• Working effectively with colleagues and other departments.
• Striving for excellence by paying attention to important detail.
• Ensuring promises are kept by following through on customer requests.
• Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.
• Analysing why customers behave as they do and adapts accordingly.
• Promoting effective relationships with customers and internal departments.
• Acquiring skills and knowledge relating to the job role.
• Looking for sales opportunities within the thinking and planning process
• Demonstrating a systematic approach to organisation and administration.
• Providing clear and timely information to customers and the sales department.
• Ensuring promises are kept by following through on requests

Previous experience
The successful applicant must have previous experience in a customer facing role , with cash handling experience preferably from within a hospitality environment and be able to work flexible hours on a shift on any day of the week.
Benefits Package:

• 20 days paid holiday + Bank Holidays
• Structured training and development.
• Excellent career progression in a fun and friendly working environment

Job Type: Full-time Working 5 days out of 7.
Job Type: Full-time
Experience:

• Receptionist: 1 year (Preferred)

Location:

• Halifax, West Yorkshire

Language:

• English (Required)