Facilities & Support Services Manager
Are you great at building and maintaining relationships as well as places? Could you lead the team which cares for this busy historic property's buildings and facilities, and provide an efficient and effective business support service to the other teams so that we can share our special places with visitors, supporters and local communities? If so, this is the perfect role for you.
This role will involve regular weekend working and you'll be part of the duty management team to support the wider property.
What it's like to work here
Hanbury Hall is a country retreat in the heart of Worcestershire; the house and garden, originally a stage-set for summer parties, offer a glimpse into life at the turn of the 18th century. Included in the Hall are original wall-paintings by Sir James Thornhill, which are full of drama and politics and show the birth of Georgian society. The original formal gardens, designed by George London, have been faithfully re-created and complement the relaxed later gardens, with orangery, orchards and walled garden.
Welcoming over 200,000 visitors a year with big plans for the future; the house, gardens and park are looked after by an award-winning team of staff and volunteers. With a GBP1.8m visitor infrastructure project on the go, it's an exciting time to join the team.
What you'll be doing
As the Facilities and Support Services Manager, you'll be responsible for leading the delivery of an efficient, effective and flexible facilities and business support service, enabling the successful operation of a complex property portfolio. Calm and adaptable, you'll lead your team of staff and volunteers to meet their objectives, ensuring that high standards are delivered and maintained at all times. Because of your team, every visitor who phones in and every staff member struggling with a purchase order will go away informed and empowered, having received great service.
You'll be working collaboratively as part of the portfolio's leadership team. Comfortable with operational risk management, you'll lead on compliance and environmental management across the portfolio. Working closely with regional colleagues, you'll manage contractors and a small in-house team to deliver planned, preventative and reactive maintenance and repairs on our core historic buildings, let estate and visitor facilities.
You're as comfortable chatting with a tenant as you are talking long term strategy with the General Manager and other Heads of Department. Systems and financial management don't scare you - you pick up new systems quickly, and can explain them to others. You're good at managing budgets and driving cost deficiencies while maintaining safe and sustainable operations. Most of all, you're enjoying a varied and interesting role in a beautiful place with friendly and committed colleagues.
Who we're looking for
Our team believe that people deserve more than just 'good service' - we want to give them an amazing experience that they'll never forget, and we're looking for like-minded people to join us.
You will be calm, flexible, collaborative, resilient and great at prioritisation. You'll be responsible for:
- Facilities management and business support across a property portfolio
- Leading a team of staff and volunteers, working collaboratively with other Heads of Department and property teams as well as regional colleagues, in order to deliver excellent standards of compliance, maintenance, business support and customer service across the portfolio
- Working within appropriate Trust procedures and conservation guidelines
- Managing of premises, equipment, environmental and compliance systems, to ensure the safe, sustainable, effective and cost efficient operation of the portfolio
- Ensuring effective and efficient business support for your portfolio including data and records management, responses to queries, correspondence and communication with suppliers, tenants, supporters and visitors along with administration for compliance, finance and procurement
Benefits include flexible working whenever possible plus free parking at most locations. You'll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!