Training & Compliance Manager

Recruiter
Morrison Data Services
Location
Lancaster
Salary
35149.00 GBP Annual
Posted
12 Jun 2019
Closes
18 Jun 2019
Sectors
Training
Contract Type
Permanent
Hours
Full Time

Role Overview

An exciting new opportunity has become available for a forward thinking Training and Complilance manager to join the Morrison Data Services team.

The Training & Compliance Manager will implement and manage the effective use of alltraining and quality programmes and procedures, and managing a team of Training & Compliance Coordinators to deliver the overall strategic objectives of the business.

This is a Home based role, travel and overnight stays will be requiered.

Role Responsibilities

  • To research, design and deliver innovative performance and quality training in orderfor the business to perform against client contracts/KPIs, both in relation tooperational targets and forecast earnings
  • To work proactively and autonomously when required, to ensure that all within theRegion understand and operate service requirements and adhere to companyagreements, policies and procedures
  • To play a key role in helping to establish, develop and maintain positive partnershipswith key business Managers both at a Team, Regional and National level
  • Ensure effective, consistent communication, develop and cultivate partnership with operations, other business units, resource units, and customers
  • Monitor and ensure completion of daily training administrative work
  • To search out best performance and practice for key operational delivery and makeRegional Operational Teams aware of how these should be implemented
  • To collaborate on the best use and performance of Information Technology within theDepartment and make recommendations for future utilisation and improvements
  • Identify training needs and deliver against them
  • Involvement in new product development and delivery of training
  • Complete audits across the business in line with targets
  • Plan and complete scheduled audit and ad-hoc programmes
  • Communicate and build relationships with operational Teams through training, support, audits and expertise
  • Ensure all training and audits are completed to the required standard and embedded with the organisation

The Ideal Candidates

  • Will have experience in the meter reading market and the Utilities market.
  • Be able to develop and deliver innovative training on existing and new products, technologies and services atminimal cost and without penalty
  • Ability to analyse and develop forward thinking tools and procedures
  • Show considerable experience of ensuring all key processes are beingfollowed
  • Ability to incorporate innovative solutions through the use of technology and forward thinking
  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external customers
  • Experience of team management

What We Offer

  • Competitive Salary
  • 25 days holiday + 8 days bank holiday
  • Eye care vouchers
  • Mobile Phone Discounts
  • Reward & Recognition Scheme
  • Company Pension Scheme

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