Money Support Officer

5 days left

Town & Country Housing
TN1 1LN, Tunbridge Wells
Salary: Up to £24,600 p/a depending on experience
12 Jun 2019
30 Jun 2019
Contract Type
Full Time

Money Support Officer 

Salary: Up to £24,600 p/a depending on experience
Location: Tunbridge Wells
Hours: Full time, 35 hours per week (12-month FTC)
Closing Date: Sunday 30 June 2019
Interview Date: Monday 8 July 2019


PURPOSE:To contribute to Town & Country Housing’s support strategy by providing a comprehensive range of information, guidance and any onward referral to help people manage their money and prepare for changes in welfare benefit.


  • Undertake casework management to inform and empower residents in the community to maximise their income.
  • Advise and assist clients with claims for welfare benefits, tax credits, charitable grants and other kinds of financial support. 
  • Compose appeals against overpayments of Housing Benefit, Council Tax Benefit, and challenge Tax Credit overpayments.
  • Work with customers in interpreting and explaining up- to-date welfare benefits legislation including reviewing and explaining official letters and information.
  • Actively signpost clients using internal/ external referral networks to appropriate agencies for specialist legal help or other support services.
  • Record and maintain detailed and accurate case records using an online case management system.
  • Identify and record social policy issues as they arise, including liaising with other agencies to identify common trends.
  • Maintain appropriate service activity and performance monitoring information and submit Local Performance Indicator and Key Performance Indicator data and reports as required.
  • Liaise with the Income Management Team to ensure clients are paying their rent and any arrears by agreed payments.
  • Work directly with clients on issues relating to managing their finances including creating household budgets, spending diaries and financial health checks
  • Identify possible sources of benefits for clients and helping clients with completing appropriate claim forms.
  • Help to develop and maintain a database of clients creating relevant statistical data which links to Key Performance Indicators.
  • Help to develop and maintain the debt referral procedure and liaise with relevant partners where necessary.
  • Develop and maintain joint working relationships with strategic partners to maximise support for our residents



  • To adhere to the Group’s equal opportunities policy and to actively promote equality of opportunity wherever possible.
  • Recognise, respect and promote the different roles and diversity of the individuals within the Group.
  • To actively contribute towards the Group’s key performance indicators and professional standards.
  • Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process.  This may include identifying anomalies in data and investigating and correcting them where appropriate.  Ensure you attend training on data protection regularly.
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
  • To participate in training and attend other meetings and staff events as required.
  • To undertake other such duties as may be reasonably expected from time to time.
  • Be an effective member of your team, presenting a positive impression of your section and the Group.