Assistant Manager - Self Storage

London, England
Up to £24000 per annum
10 Jun 2019
17 Jun 2019
Bluetown Online
Contract Type
Full Time

Job Title: Self Storage Assistant Manager

Location: London

Salary: £24,000 per annum

Job Type: Full Time, Permanent

The Company has two self-storage centres in central London. With their specially developed facilities in Chelsea and St John's Wood, including top of the range security measures, they aim to offer the best self-storage in London and are looking to grow.

Responsibilities and Duties

Sales and Marketing:

  • Maintain a professional and friendly demeanor
  • Greet, qualify and determine needs and wants of prospective customers
  • Present features and benefits and facility and products as they apply to each customer's needs
  • Possess professional telephone and face-to-face sales skills

Van Driving:

  • Possess a good driving record and demonstrate a responsible and courteous road manner
  • Aged more than 21 years for insurance purposes
  • Be able to communicate and enforce Company rules with regard to picking up customer goods

Customer Relations:

  • Maintain positive customer service attitude
  • Communicate and enforce company policies and procedures effectively with customers
  • Handle all customer questions and concerns in a professional and courteous manner


  • Ensure that all customer files are complete and paperwork is executed properly
  • Maintain records of all facility activity on a daily, weekly and monthly basis
  • Inventory all office supplies and products and order as needed
  • Know all aspects of computer software


  • Collect and post all rent and monies owed to the facility
  • Make all bank deposits in a timely manner


  • Physically inspect centre and schedule any necessary repairs
  • Keep the site clean and tidy at all times, including picking up and removing rubbish
  • Report abnormal damages and/or maintenance requirements to line manager for approval
  • Make sure all units are ready prior to customer move in


  • Report all liability and property incidents to line manager immediately and document completely
  • Perform additional duties and tasks as assigned by line manager
  • Attend company meetings and functions as directed by line manager

Personal Qualities:

A Storage Centre Assistant must be:

  • Enthusiastic and self-motivated
  • Excellent communication skills and telephone manner
  • Numerate and literate, and with good computer skills
  • Able to perform as outlined in the job description
  • Properly trained
  • Effective in the 5 basic steps of selling
  • Using the above steps in every enquiry
  • They will be trained in

  • lien sales
  • insurance compliance
  • complaints procedure
  • property inspections/reports
  • negotiating deals

    • Organised, have a plan and use time effectively
    • Willing to go above and beyond normal duties if needed
    • Willing to accept and adapt to change
    • Professional and confident
    • Courteous, friendly and sincere
    • Able to set an example for others to follow
    • Look for new ideas to implement to improve the facility

    Please click on the APPLY button to send your CV and Cover Letter for this role.

    Candidates with experience of: Self Storage, Storage Centre Assistant, Storage Customer Service, Customer Service, Customer Adviser, Storage Administrator and Facilities Management may also be considered for this role.