Housing and Neighbourhoods Officer

Northampton, Northamptonshire
£24,023 - £28,912 per annum
10 Jun 2019
25 Jun 2019
Contract Type
Full Time

Housing and Neighbourhoods Officer


Salary £24,023 - £28,912 per annum

Full Time, Permanent (flexible & family friendly working arrangements)

About us

emh group is one of the largest providers of affordable homes and care and support services in the East Midlands.  We employee more than 1000 employees and have key work bases in Chesterfield, Coalville, Leicester, Peak District and Ilkeston.  In addition to this, we have around 19,000 properties in more than 40 local authority areas across the region and provide care and support to hundreds more customers.

The role

We now have an opportunity for a Housing and Neighbourhoods Officer to join emh homes to deliver a service that focuses on regular contact and timely intervention on issues such as tenancy sustainment.

You will ensure that best practise and is implemented and will be responsible for the effective management of service charge queries whilst developing and maintaining strong relationships both internally and externally so there is synergy in focus and outcomes. Providing tenancy support you will enforce tenancy conditions in line with agreements and standards and manage the low-level nuisance and ASB cases, referring more serious cases as required.

The ideal candidate

The successful candidate will have experience of working with area tenant committees and will have previously managed a patch base of schemes and properties. You will have detailed knowledge and understanding of housing law, housing management and ASB practise management along with having an awareness of the external environment affecting registered providers. We are looking for a calm and conscientious Housing and Neighbourhoods Officer with good ICT skills and a strong team player. Self-aware, you will be committed to ensuring your own behaviour and attitude impacts positively on others.


As an organisation, we are Investors in People - Gold accredited and as such, we are committed to best practice in people management, continuous improvement and support this by offering career development and training to our staff, in a friendly and open environment.  We expect that if you work with us, it will be in a job that is challenging, stimulating and rewarding.

In addition, you can expect to receive:

·      A competitive salary

·      A  contributory pension scheme

·      A Health cash plan (currently with BHSF)

·      34 days annual leave (including statutory days), increasing with length of


·      Flexi-time working hours (where service needs allow)

·      Family friendly policies

·      Charity days scheme

·      Professional subscriptions

·      Free on site car parking

Closing Date: 25th June, 2019

Interview Date: 10th & 11th July, 2019