Monitoring & Response Service Manager

Colchester, Essex, England
Up to £29862 per annum + night premium
10 Jun 2019
08 Jul 2019
Public Sector
Contract Type
Full Time

Job Title: Monitoring and Response Service Manager

Location: Colchester

Salary: £29,862 plus night premium

Job type: Full time, Permanent (37 hours on a rota)

Closing Date: 19th June 2019

Do you relish the opportunity to provide an outstanding service to their customers? Do you thrive in busy environments, remain calm under pressure and can work to tight deadlines and enjoy leading and developing a team of dedicated staff?

If you are looking for a job where you can positively have an impact on service delivery and ensure the smooth running of the business, this could be the job for you.

You have an opportunity to join and lead a committed and experienced monitoring and response team that has been established for over 20 years and they would welcome your application.

The Role:

They are looking for a Monitoring & Response Service Manager who will be vital in leading a service that operates 24 hours a day, 7 days a week, with a particular focus on developing staff, ensuring processes and control measures are in place. A high level of attention to detail is required, as is the need to prioritise tasks, often to conflicting and tight deadlines. You must have proven leadership and management experience and a knowledge or experience of managing a 24/7 operation would be highly desirable.

Their established team is highly regarded for its excellent customer service and willingness to go the extra mile for its customers. The Monitoring & Response Service Manager will be based within Colchester Town Centre, in the Monitoring & Response Centre which operates the following services:

  • Helpline - Which delivers a telecare and response service to customers in Colchester and beyond, providing assistance and reassurance to elderly or vulnerable individuals 24 hours a day, 365 days a year
  • CCTV - A network of CCTV cameras throughout Colchester Town Centre and beyond that require monitoring 24 hours a day, 365 days a year

The Candidate:

You will need to have previous experience of motivating, leading and developing a team, managing sickness absence and staff performance, and strong communications skills to deal with a wide range of staff and customer related queries.

The service operates 365 days a year, 24 hours a day, you will work a rota pattern covering a variety of shifts with half your time dedicated to admin, and the other half actively working with the teams on the ground. Your rota pattern will be an 18-day cycle consisting of:

  • 2 early shifts (6am - 2pm)
  • 2 late shifts (2pm - 10pm)
  • 2 nights shifts (10pm - 6am)
  • 3 days off

A flexible and adaptable approach to your working hours would be an advantage as you may regularly operate outside of the times stipulated above, for example owing to meetings one of your early shifts might be 10am - 6pm, or a late shift might be 12pm - 8pm.

A driving licence is preferred for this role, however consideration will be given to those that do not hold a valid licence.


  • Competitive benefits package
  • A role which offers you the unique opportunity to grow as they do
  • A supportive environment

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Corporate Security, Security Management, Security Consultancy, Senior Support Worker, Care Manager, Support Provision Supervisor, Support Manager, Senior Carer, Care Team Manager, Support Supervisor, Senior Care Worker, Assistant Service manager, Social Care Manager, Support Worker, Carer, Care Support, Care Assistant, Social Worker, LSW, LSA, Support Assistant, Special Needs Support, Mental Health Support, Operational Management, Operations, Security Operations Coordinator, Control Room Manager, Service Coordinator, Security Scheduler, Control Room Supervisor, Security Officer, Security, Corporate Security Officer, Security Guard, Security Enforcement Officer, SIA Licence, SIA Licenced Security Officer may also be considered for this role.

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