Customer Service Advisor – Smart Meter Technology

OVO Energy
Bristol (City Centre), City of Bristol
£18,000 + bonus + benefits
08 Jun 2019
06 Jul 2019
Contract Type
Full Time

Customer Service Advisor – Smart Meter Technology 
Salary: £18,000 + bonus + benefits 

Where in the world of OVO will I be working? 

You will be working within the Smart Experience team, a fast growing business where we are specialising in new smart technologies, such as smart meters, to connect our customer’s homes. Our vision is to provide OVO Energy and its customers the best Smart experience in the market, from seamless installation, bookings and appointments, to great smart meter data platforms and smart homes. You will become an expert in the Smart Meter process, with full product knowledge, so you're able to answer any queries our customers may have. 

OVO Group is an innovative energy technology company with a mission to make clean energy affordable and available to everyone. Its core business, OVO Energy is the leading alternative energy supplier in the UK providing power and gas to 1.5m customers. In addition OVO Group provides a range of energy related technologies and services such as home heating insurance and intelligent energy products. 

What will I be doing? 

Working as a Customer Service Advisor, you will make contact with OVO customers offering them a free upgrade to our Smart Meters and advising on the best form of energy management for them. 

You'll need to be able to persuade our customers to get a Smart Meter installed in their homes, so previous sales experience would be a plus! It's a sales role, without the selling as our Smart Meters are free! 

Your day to day schedule will involve: 

- Calling existing customers to offer free upgrade – no cold calling 
- Working to team deadlines and personal targets 
- Using your initiative to adjust to an evolving role 
- Understanding the Smart meter process from start to finish 
- Resolving customer complaints and queries on an ad-hoc basis 
- Being involved in an exciting and growing section of the business 
- Being proactive in thinking of ways we can improve the experience for the customer. 

Do I have what it takes? 

- Attention to detail and high levels of accuracy when working at a fast pace, with the ability to organise and prioritise daily workload 
- Adaptable and quick to respond in a rapidly changing environment 
- Able to learn quickly and retain knowledge well - the energy industry is broad! 
- Excellent communication skills to include liaising with internal and external departments and organisations to resolve queries 
- This role might suit somebody with previous sales experience but it’s not necessary 
- Being able to work in a team, good personal timekeeping and willingness to work to OVO’s core values. 

OVO believes in fuelling human progress with clean and abundant energy for all. We were set up to always find a better way and challenge the status quo: we want to be the good guys, find a way, and build something great. We embrace simplicity, transparency, and treating people and our planet fairly. We understand that attracting and keeping the best talent is key to our bright future, so our people will always share in our success. Our benefits are pretty nice too. 

From us you’ll get ... 

- A competitive salary 
- Discretionary performance-based bonus (*) 
- 4% of your salary to spend on flexible lifestyle benefits (*) 
- 5% matched employer contribution to your pension 
- 25 days holiday + 1 for your birthday 
- Flexible working hours 
- And many more... 

(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date. 

We were delighted to receive a 2019 Top Employers certificate, and to be awarded uSwitch's 2019 Supplier of the Year. 

Diverse teams are the best teams 

We’re keen to meet people with varied backgrounds: the more inclusive we are the better our work will be. We want to build a team which represents a variety of backgrounds, perspectives, and skills, and we decide employment on the basis of merit and potential. 

We understand some people may not apply to jobs unless they tick every box. And we know 'normal' office hours don't work for everyone, so we're open to discussing flexible working requests. 

If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure…we'd love to hear from you. 

To apply for the role of Customer Service Advisor (Smart Meter Technology), please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Customer Service Advisor, Sales Rep, Sales Representative, Sales Executive, Customer Care Advisor, Customer Service Executive, Customer Service Representative, Sales Advisor, Customer Service.