Contact Centre Operator / Call Centre / Customer Service Advisor

Would you like to work for a company that aims to improve the lives of everyone in their community?

Our client has some fantastic opportunities available for friendly and customer focused Contact Centre Operators for their Telecare and Customer Service Centre, based in Kidderminster.

They provide a range of services to older and vulnerable people 24 hours a day using the very latest telecare call handling software.  Their operators provide a lifeline to people and help them to live safely and independently in their own homes for longer. Their centre also provides a range of call handling services including telecare, telehealth, in and out of hours repairs and housing enquiries as well as providing services to other organisations which ensures a varied and challenging role.

Successful applicants will have the ability to communicate effectively with a wide range of people, provide excellent customer service and be able to handle calls from service users in a calm and supportive manner. You will receive a comprehensive induction training programme when you join them and on-going training to support your development.

As part of their team of Contact Centre Operators your shifts will form part of a 24- hour rolling rota to include a mixture of early, late and night shifts.

They also have relief positions available. Relief positions provide cover for sickness, training and annual leave so the ability to be flexible and work at short notice is essential.

Closing date for receipt of completed application forms is 12pm on Friday 21st June 2019

Interviews will take place 1st and 2nd July 2019.