Contact Centre Manager (Call Centre, Customer Service, Housing) COLN83274
In an organisation where residents are the heart of what they do, they believe that recruiting passionate, motivated and dedicated employees is key to delivering great services.
They offer a warm welcome, brand new offices at the University of Essex, team working, excellent employee benefits and ongoing personal development.
Last year they changed their operating model to place their newly formed Contact Centre at the heart of their business to drive up satisfaction and service delivery. They are also on a digital journey to evolve their online service provision.
With this in mind, the successful Contact Centre Manager will be responsible for the development of online services and the effective recruitment and leadership of the Contact Centre Team; pro-actively training, inducting and monitoring staff through a full programme of training, support and development.
You will be an inspiring leader, able to support the business through change and bring their teams and customers along with them on their journey. You will be pro-active and positive, improving processes, service and customer satisfaction and have the opportunity to really make your mark given the infancy of the service under development.
If you share their determination and are ready for the challenge, please apply now!
In return, they can guarantee no two days will be the same, whether you are working in their operational teams, meeting residents and helping to shape communities, or working in their corporate teams driving the business forward, they can provide an exciting career path for you!
Closing date for applications: Monday 17th June, 5pm
Provisional first interview date: Monday 24th June
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.