Chair of Northumbrian and Essex & Suffolk Water Forums
About the role
Water Forums' members have charged their Nominations Committee to appoint their new Chair. They are seeking a dynamic Chair who can lead and empower them as they challenge on behalf of our customers. The chance to lead such an influential CCG is an opportunity that is rarely seen.
The Chair will understand the purpose of the Water Forums and will earn the respect of their members, Ofwat, NWL Board and our senior management, and will have good knowledge of governance and assurance matters. The Chair will also be comfortable acting as a spokesperson - taking an independent, ethical and fair viewpoint, and encouraging member organisations to work together to achieve the best outcomes for our customers.
As Chair we need you to have the ability to lead groups that hold a wide range of expertise, whilst also demonstrating the ability to develop a strong two-way relationships with stakeholders.
In addition you'll have the ability to influence and challenge partners at all levels and have proven experience of listening, reflecting and representing customer's views. You'll be speaking to the public and in the media so it's important you're confident in doing this.
About Water Forums
All water companies have their own such 'customer challenge group' (as they're known in industry circles), albeit with different names to ours.
Our expert independent Northumbrian Water and Essex & Suffolk Water Customer Challenge Groups (CCGs) which we call Water Forums have a very clear role. This is to provide independent challenge to us and independent assurance to Ofwat on the quality of our customer engagement; and the extent to which the results of this engagement are driving our decisions.
Two other elements of the Water Forums role are to review and challenge our ongoing performance; and inform the development of Ofwat's policy through contributing to consultations and workshops.
Northumbrian/Essex & Suffolk Water is more than just a water company. We are one team, fulfilling many roles, working together to ensure our customers have clean, fresh, running water, whilst providing great customer service, protecting the environment, and supporting local communities.
We Live Water, all our amazing people are helping us become the national leader in the provision of sustainable water and waste water services.
Our Company values - customer focused, results driven, ethical, creative, and one team - drive everything we do. They underpin our strong relationships and our unrivalled customer service culture. Central to this is the advice and challenge from our expert independent Northumbrian and Essex & Suffolk Water Forums.
Closing date: 23rd June 2019.
Interviews: 22nd July 2019.
Open to external applicants with no connections to Northumbrian Water or Essex & Suffolk Water