Sales Executive

Changing the world is no easy task. But in 1999 that's exactly what Good Energy set out to do. Its purpose is to enable people, in their homes and their businesses, to play an important role in combatting climate change, by providing households and businesses access to locally sourced 100% renewable energy. Fast forward to today, and the business is now a key player in the renewable energy space, and despite challenging market conditions has continued to grow profitably over the past 5 years.

The business has recently reviewed its longer term strategy and is now poised to take a leap forwards, focused on a transformational growth agenda which delivers long term value for its customers, shareholders and people. This will enable the achievement of its purpose; powering the choice for customers, of a cleaner greener future. The Good Energy team is currently around 300 people strong and is based in the market town of Chippenham, Wiltshire.

The Domestic Sales team is at the forefront of delivering new customer acquisitions and retention of our business. It's key in ensuring our customer interactions reflect our unique purpose and values.

The team is responsible for the on boarding of customers wanting to receive their electricity and gas supply from Good Energy; receiving incoming enquiries and emails through the sales line and enquiries inbox, following up web forms generated by the website.

As a Sales and Retention Executive, you will report into the Domestic Switching Team Leader, and be part of the Domestic Switching Team, part of the Business Services Department. The team is responsible for driving Good Energy's growth by maximising new acquisition opportunities and minimising churn through direct contact methods (phone and email).

We are looking for a strong sales executive who is motivated to deliver business performance metrics and achieve high sales and growth targets. A commercially focused individual with excellent people and communication skills.

You will be responsible for converting inbound phone enquiries into customers according to agreed department processes and deliver to maximise sales conversion rates and exceed KPI's. Key duties and accountabilities will include;

* Convert inbound phone enquiries into customers according to agreed department processes and deliver to maximise sales conversion rates and KPI's.
* Outbound call existing customers to convert to another product or additional service
* Manage and respond to inbound email enquiries.
* Ensure all sales conversion targets are achieved against KPIs and SLA's
* Ensure all proactive interest in Good Energy received by web forms is promptly and effectively followed up within agreed targets to maximise conversion.
* Identify other avenues to maximise conversion rates of potential customers and work with the Domestic Switching Team Leader to maximise delivery and output
* Develop a high level of knowledge about our products and services and the energy industry and be able to effectively communicate this to potential customers to maximise conversion rates.
* Support event-based sales activity as required.
* Any other reasonable duties as required, including administration duties.

A commercially focused individual with excellent people and communication skills, you'll be a strong sales executive who is motivated to deliver business performance metrics and achieve high sales and growth targets.

You'll possess demonstrable experience of selling to high quality standards and achieving high conversion rates, with the ability to cope under pressure in a busy sales environment, converting as many leads into sign up's as possible.

With an excellent telephone manner you'll be organised and able to manage your own workload with a high track record working towards targets.

We also have some amazing benefits that we offer our people, including:

* Travel allowance at all levels
* Green Travel Allowance
* Bonus at all levels
* Pension matched up to 7.5%
* 5 weeks annual leave with option to buy more
* Flexible working practices across many roles

Along with many more benefits

Our Purpose: 'Powering the choice of cleaner greener future, together'

Our Values:

Straightforward
We are straightforward in how we communicate with each other and get things done

Determined
We are determined and resilient, overcoming challenges to realise our purpose together.

Inclusive
We value people's differences and recognise the strength they give us when we work together

Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.

Good Energy is based in Chippenham, Wiltshire. We've been here since the very beginning, and are busy planning a new state-of-the-art headquarters to call our future home. We're just a two-minute walk away from the train station, with fast connections to Bristol, Swindon and the surrounding area.