Salary: £19,839 – £22,044 per annum
Contract: 6 month fixed term contract, Full time
Closing Date: Friday 14 June 2019
About the role:
We are looking for an experienced Planner to join our Home Repairs team to ensure the efficient planning and scheduling of gas/electric repairs and servicing for our customers.
You will act as the main point of contact for customers and the Gas & Electric team and will liaise with them to book appointments and provide progress updates. Meticulous in your approach, you will ensure that all works are completed in line with our Gas Admin processes as well as checking and recording all gas certificates.
You will work closely with colleagues to see that all work is being completed in a cost and time effective manner, as well as delivering an excellent customer experience.
This is an excellent opportunity to join a community minded housing association and really make a difference to the service that they deliver.
Please note that your job title will be Compliance Planner.
The ideal candidate for this role will have worked within a similar Planner role in a comparable environment so will have a good understanding of housing issues and proven customer service experience.
You will have experience in customer service and will be proficient in IT packages such as Microsoft and previous experience in Total Mobile and DRS (Optitime) would be an advantage.
You will be well organised and proactive with the ability to give information in a clear and concise way.
Alliance Homes Group is a community based social housing provider operating in the West of England. We currently own and manage around 6,500 homes and employ 500+ colleagues, have an annual turnover of £42 million and work in partnership with local, regional and national agencies to deliver our services.
Our head office in Portishead is situated by the Marina within easy walking distance to high street shops, coffee bars, restaurants and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.
On top of the standard benefits including 25 days holiday and a generous pension, we also offer a Healthcare Cash Plan, a Rewards portal with access to 100’s of different discounts and Your Alliance Day, an extra day off to say thanks for being part of the team. And this isn’t even all of it!
If you are interested and ready to bring your AGAME, apply today at the top of this page!
If you are an internal candidate and wish to apply for this role as a secondment opportunity, current business needs will be taken into account to determine progression of your application.
We believe in equality of opportunity and understand the value of a diverse mix of talented people that is representative of our community.