Resource Planning Analyst

23000.00 - 26000.00 GBP Annual
05 Jun 2019
03 Jul 2019
Contract Type
Full Time
Resource Planning Analyst - Bradford - up to GBP26,000

As the next Resource Planning Analyst (internally known as Forecasting & Scheduling Analyst) youll identify trends and use that insight to provide accurate, dynamic forecasts to teams and partners ensuring we have the right people in all the right places. Youll join a likeminded team in the Bradford based Enterprise Planning function.

So if youve got a solid background in resource planning and/or forecasting and you want to develop a career in a changing and exciting business then why not join us? In return well help you develop in your role, well empower, respect and support you, so you can be the very best you can be.

What You'll Be Doing:

Day to day youll:

- Use precedent data to build accurate staffing schedules for all business areas to ensure the deployment of the right people at the right times across all business areas
- Create monthly/weekly/daily/intraday forecasts/demand to be translated into effective resource plans to ensure that we have the optimum workforce.
- Proactively suggest process changes that will both augment the customer experience and drive business efficiency.
- Support recruitment with analysis of change of hours/contract requests

Rewards & Benefits:

- 25 days holiday plus bank holidays
- Excellent annual bonus scheme
- Private Medical Insurance
- Healthcare Cash Plan
- Flexible working culture
- Money Purchase Pension scheme
- Staff rates for mortgages and savings
- Be charitable with 31 hours paid volunteering time, payroll giving and fundraising days. Visit our Society Matters page for more info
- On site Costa Coffee, gym, restaurant and free parking

The Knowledge & Skills Youll Have:

- Prior resource planning or forecasting experience for a complex organisation and preferable within a contact/call centre environment.
- Experience of using WFM systems
- An ability to challenge peers and managers in a creative yet constructive manner
- Good Excel skills
- A quick thinker with an eye for detail, a head for numbers but a heart for people.

Please send your CV if you feel you are suited to this role

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