Web Support Analyst
Web Support Analyst - Media Industry Market Leader
£25,500 + Stakeholder Pension, Retailer Discounts, Childcare Voucher Scheme, Social & Fundraising Activities + More
Who we are:
Based in Market Harborough, Leicestershire we are the leading global provider of technology and business process outsourcing services. We use the power of data and technology to support our client's entire consumer lifecycle. Acquiring new consumers, managing consumer relationships and driving revenue – all in one place.
Our parent company is a leading publisher of print and digital brands including Esquire, Men’s Health, ELLE, Harper’s Bazaar, Cosmopolitan and Good Housekeeping reaching 22 million fans and followers through our social media platforms.
The Web Support Analyst Role:
The Web Support Analyst is primarily responsible for the delivery of web support.
The role involves dealing with service requests, small system changes (whether coding or configuration) and ad-hoc queries. Wherever possible, issues and bugs should be fixed, or triage provided before passing to the relevant skilled person/department.
Main Duties Include:
+ Provide support for the CDS core products, ensuring that incidents are dealt with in an accurate and timely fashion.
+ Complete issue resolution and small development enhancements to software systems.
+ Daily triage of ticketing system and either take responsibility for the work or escalate as necessary.
+ Configuration of core systems. (e.g. creating a new merchant for Activate or setting up a paypal client)
+ Assist Team leader in software deployments.
+ Making sure all work carried out follows OWASP/PCI guidelines.
+ Working knowledge of HTML 4-5 and CSS
+ Understanding of Responsive web design
+ Capable of creating images and designs using imaging software
+ Triage issues and assign to relevant people or escalate
+ Complete small system enchantments, whether coding or front end development
+ Provide support for all CDS applications to the business
+ Understanding of E-Commerce business strategy
+ Experience knowledge in MSSQL (2008- 2014)
+ Working with SQL server management and database administration
+ Writing queries in T-SQL language
+ Understanding of ASP and ASP.Net/MVC C# and VB.net
+ Understanding of SEO
+ Understanding of GA/GTM
+ Ability to act as a mentor for junior staff members, and to share knowledge with all in the team
+ Familiar with version control software and Continuous Integration systems
+ To be expected to learn new concepts and diversify into new technical areas, depending on their skill levels
Your Background / Previous Roles May Include:
Junior Support Analyst, Junior Software Support, Tech Support, IT Software Support, Web Support Analyst, Junior Software Support, Web Developer, Junior Developer.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.