Servicing Agent

5 days left

17500.00 - 19000.00 GBP Annual
03 Jun 2019
01 Jul 2019
Contract Type
Full Time
We have a vacancy for a busy and growing insurance office based in Corby!

Insurance Servicing Agent


To deliver an excellent customer service experience for the customers and prospective customers.

Key Accountabilities

Product/Service Knowledge

* Be knowledgeable about insurance; understand the key features and benefits.

* Have an awareness of FCA regulations.

* Understand complaints procedure, and the requirements of the FCA.

* Understand the insurance industry as a whole.

Customer Service Delivery

* Make every call professional, building rapport with customers/prospective customers.

* Answer all calls within Company's SLAs.

* Prioritise call backs and take accurate messages.

* Process MTAs and cancellations.

* Identify, deal with, and escalate complaints where necessary (and update complaints database).

* Have proper conversations with breeders; check they have appropriate literature.

* Assist breeder field sales team with making follow-up calls and sending breeder literature.

* Work with the wider team to enhance overall customer satisfaction.

* Assist the admin team as necessary.

Person Profile

* Previous experience of customer service.

* Excellent verbal communications skills, particularly telephone manner.

* Focused on positive outcomes.

* Empathetic, and customer-centric.

* Strong learning orientation.

* Team player.

* Eye for detail.

* Good time management; punctual.

* Discreet, fully appreciative of the need for confidentiality.

Hours 37.5 full time, will be required to work two evenings ( Shift 10.30am - 7pm with an hour unpaid for lunch) and alternate Saturdays ( 10am - 4pm no break). Days/overall hours agreed when discussing the role. Once agreed these hours are set and not varied week to week.

Pay depending on experience, 17.5 - 19k starting salary. Three month probationary period.

Benefits include 25 days holiday plus Bank Holidays.

Once probation is passed, eligible for group life assurance and group private medical insurance.

The requirements of this role may vary at any time subject to organisational needs

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