Visitor Services Apprentice / Visitor Services Assistant

London, England
Up to £18000 per annum
03 Jun 2019
25 Jun 2019
Contract Type
Full Time

Job Title: Visitor Services Apprentice

Location: Hampton Court Palace, Tower of London or Kensington Palace

Salary: £18,000 per annum

Job Type: Full Time, Fixed Term (September 2019 - December 2020)

Closing date: Sunday 23rd June 2019

The Organisation is the independent charity that looks after some of the most iconic sites in the UK today including Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle.

They are opening their doors to a new apprenticeship programme that gives you the opportunity to learn all about professional front line customer service in a truly unique and magical environment.

Role Overview:

You will be based at either Hampton Court Palace, HM Tower of London or Kensington Palace. You will gain a range of essential industry skills depending on the role you undertake in addition to studying towards a Customer Service Specialist Level 3 Apprenticeship with Lewisham Southwark College or the YMCA.

These roles will last for a period of 15 months, during which time you will have the opportunity to train and develop into an experience member of the team with the hope of successfully securing a permanent role with them at the end of the programme.

Within all these roles you will provide a five star welcome and exceptional customer service to their visitors, ensuring a special and unique experience to each customer.

Their programme includes roles in the following locations;

Kensington Palace, W8 4PX

  • Wardens/Explainers of the Historic State Apartments

Hampton Court Palace, KT8 9AU

  • Wardens/Explainers of the Historic State Apartments
  • Admissions and Ticketing Operations Team

HM Tower of London, EC3N 4DR

  • Warding Team of the exhibition within the Jewel House
  • Admissions and Ticketing Operations Team
  • Retail Sales Operations Team

Dependant on the role, some of the other duties you will carry out will involve providing information on promotions and tours; help to tell palace stories; assist in selling tickets and guide books; deal with enquiries; help customers select retail purchases; take payment for goods and ensure the professional maintenance of their shop displays.

First impressions count, so your natural warmth and enthusiasm for delighting the customer is crucial. An interest in History as well as experience in customer service and cash handling would be an advantage but is not essential as full training will be provided.

If you are a British resident, with 5 GCSE's A-C level (or equivalent) including Maths and English, find out more and apply.

Please click on the APPLY button to be linked to the careers page.

The Organisation is an equal opportunities employer and truly values a diverse workforce. They particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as these groups are currently under represented in their work force.

Candidates with experience of: Visitor Services Contact Centre Advisor, Visitors Centre Assistant, Customer Service Advisor, Customer Service Representative, Customer Support, Client Service, Customer Service Consultant, Customer Aid, Customer Care, Customer Service, Contact Centre Agent, Customer Care Team, Face to Face Sales, Retail, Sales Assistant, Sales Executive, Sales Agent, Customer Service Assistant, Account Manager, Sales Manager, Sales Consultant, Sales, Product Specialist, Retail Sales Advisor, Admissions, Admissions Supervisor, Client Support Executive, Summer Temp, Temporary Assistant, Customer Service Administrator, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent may also be considered for this role.